Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Dispute and Fraud Analyst
US Bank National Association
Texarkana, TX
06.2022 - 05.2024
Identified and probed instances of fraud, inconsistencies, and questionable transactions.
Analyzed customer data to identify risk factors associated with fraud and disputes.
Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
Performed data analysis using statistical tools to detect patterns of fraud or abuse.
Monitored customer accounts for signs of suspicious activity.
Team Leader Manager
Michaels Craft Store
Texarkana, TX
04.2021 - 05.2022
Ensured effective assignment and supervision of daily tasks for team members.
Organized team meetings to discuss progress and challenges.
Created and maintained a positive work environment for employees.
Resolved conflicts between team members in a timely manner.
Analyzed data trends to identify opportunities for improvement.
Customer Service Representative
TTEC
Littlerock, AR
02.2019 - 04.2021
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Risk Assessment Program Lead, Vice President at US Bank National AssociationRisk Assessment Program Lead, Vice President at US Bank National Association