Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Abhulimen

Conroe,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Dispute and Fraud Analyst

US Bank National Association
Texarkana, TX
06.2022 - 05.2024
  • Identified and probed instances of fraud, inconsistencies, and questionable transactions.
  • Analyzed customer data to identify risk factors associated with fraud and disputes.
  • Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
  • Performed data analysis using statistical tools to detect patterns of fraud or abuse.
  • Monitored customer accounts for signs of suspicious activity.

Team Leader Manager

Michaels Craft Store
Texarkana, TX
04.2021 - 05.2022
  • Ensured effective assignment and supervision of daily tasks for team members.
  • Organized team meetings to discuss progress and challenges.
  • Created and maintained a positive work environment for employees.
  • Resolved conflicts between team members in a timely manner.
  • Analyzed data trends to identify opportunities for improvement.

Customer Service Representative

TTEC
Littlerock, AR
02.2019 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Applied Science -

Texarkana College
Texarkana, TX
05-2029

Skills

  • Ethical standards
  • Dispute Resolution
  • Research abilities
  • Proficient in Microsoft
  • Effective Communication
  • Telephone and email etiquette
  • Inventory Management
  • Billing Processing
  • Customer Service

Timeline

Dispute and Fraud Analyst

US Bank National Association
06.2022 - 05.2024

Team Leader Manager

Michaels Craft Store
04.2021 - 05.2022

Customer Service Representative

TTEC
02.2019 - 04.2021

Associate of Applied Science -

Texarkana College
Destiny Abhulimen