Stacie Villanueva
Portland,TX
Summary
Dispute Resolution Specialist with extensive experience at Multiplan, recognized for successfully mediating over 95% of disputes. Proficient in applying mediation techniques and maintaining confidentiality to advocate for patient rights and enhance academic outcomes. Core competencies include issue identification and alternative dispute resolution, ensuring fair results in complex situations. Committed to advancing professional skills in dispute resolution and compliance.
Overview
6
6
years of professional experience
Work History
Dispute Resolution Specialist, II
Multiplan
New York, NY
06.2023 - Current
- Investigate and resolve patient disputes related to billing, insurance claims, and service discrepancies by analyzing policies and regulations.
- Communicate with patients, providers, and insurance representatives to mediate conflicts, and ensure a fair resolution.
- Review healthcare policies and guidelines to determine the best course of action while staying compliant with industry rules.
- Maintain accurate documentation of disputes, resolutions, and communications in company databases to ensure transparency and compliance.
- Provide exceptional customer service by actively listening, de-escalating conflicts, and advocating for patients' rights and concerns.
Elementary School Teacher
GPISD
Portland, TX
07.2019 - 12.2023
- Resolved 95% of student and parent concerns through proactive communication, conflict resolution strategies, and collaboration with administration.
- Facilitated over 200 parent-teacher conferences to address academic and behavioral concerns, ensuring student success and satisfaction.
- Implemented classroom policies that reduced behavioral incidents by 30%, fostering a more positive learning environment.
- Maintained detailed records on student progress, behavioral interventions, and parent communications, improving transparency and accountability.
- Provided individualized support to a diverse student population, successfully improving academic performance for 80% of struggling students through tailored strategies.
Education
Bachelor of Arts - Human Resources Management
University of The Incarnate Word
San Antonio, TX05-2018
Skills
- Issue identification
- Mediation techniques
- Maintaining confidentiality
- Dispute analysis
- Assertiveness
- Alternative dispute resolution
Timeline
Dispute Resolution Specialist, II
Multiplan
06.2023 - Current
Elementary School Teacher
GPISD
07.2019 - 12.2023
Bachelor of Arts - Human Resources Management
University of The Incarnate Word
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