Shaneka Carter

Review and research claims for accuracy and validity.

Conduct fair, unbiased, and timely investigations.

Identify trends and patterns to avoid impact to the customer and the bank.

Process daily reports of team inventory and casework.

management

Assist with high-dollar fraud policy claims.

Manage and prioritize varied caseloads effectively and efficiently to achieve the best claim resolution.

• New hire training.
• mentorship
• Performed periodic reviews of customer accounts to identify any discrepancies.
• Acted as a mediator between parties involved in a dispute by facilitating discussions, helping to reach an agreement.
• Investigated complex cases involving multiple parties and large amounts of money.

• Critical analysis of early fraud detection to ensure the minimal financial impact for clients.
• Effectively managed, communicated regularly, and complied with risk through consistent monitoring of key metrics aligned with my scorecard.
• Consistently meeting business standards for inventory, aging, service levels, production, adherence, and quality.
• Mentor program assistant, facilitated multiple mentees from new hire classes.
• Assisted in the growth and development of reps, reviewed accounts, and processes needed to be efficient.
• Voice of the Employee Lead - Successfully served as a communicator between reps and management to better improve processes and culture for the business, with 95% overall satisfaction.

• Safely and effectively lead instruction for 20+ children under the age of 5 for play-based and immersive learning.
• Curated a lesson plan that reflected the diverse educational and cultural backgrounds of the students.
• Established and executed clear objectives for all educational activities.
• Planned, implemented, monitored, and utilized technology in order to enhance students' performance.