Catherine Busch
Providence,RI
Summary
Dynamic Customer Experience Manager with a proven track record at Home Depot, excelling in complaint resolution and customer feedback analysis. Skilled in creative problem solving and leveraging cloud-based tools to enhance operational efficiency. Committed to fostering client relationships and driving employee performance to achieve exceptional customer satisfaction.
Overview
13
13
years of professional experience
Work History
Customer Experience Manager
Home Depot
12.2012 - 08.2025
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Education
Professional Secretarial Certificate - Profeessional Administrative Assistant
Kinyon-Campbel Business School
New Bedford, MA06-1990
Early Learning And Child Care
Greater New Bedford Regional Vocational Technical High Schoo
New Bedford, MA06-1988
Skills
- Customer feedback
- Problem-solving abilities
- Complaint resolution
- Creative problem solving
- Delivery scheduling
- Complaint handling
- Returns processing
- Product restocking
- Merchandise restocking
- Loss prevention
- Product knowledge
- Cash register systems
Timeline
Customer Experience Manager
Home Depot
12.2012 - 08.2025
Professional Secretarial Certificate - Profeessional Administrative Assistant
Kinyon-Campbel Business School
Early Learning And Child Care
Greater New Bedford Regional Vocational Technical High Schoo
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