Catherine Calunod
Process Expert - Financial Operations
Summary
I am a Licensed Customs Broker with proven good communication skills and knowledgeable about customs rules, regulations and procedures.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Process Expert - Financial Operations
Maersk Global Service Centre (Philippines) Ltd.
Pasig City
12.2021 - Current
- Ensure timely and qualitative creation of Sales & Purchase orders.
- Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
- Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions or concerns
- Support with proactive activities that facilitate smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs
Trade and Tariff Associate
Orbis Business Solutions Inc.
Mandaluyong
01.2021 - 01.2022
- In-depth knowledge of performance metrics and end to end Customer Service function of freight forwarding
- Provides procedural guidance to global operations and assist personnel in resolving import-related issues.
- Registration of jobs using the system Cargowise1.
- ETA Check and updating of customers for the location of their shipments.
Customer Service Associate
Emerson Electric Asia
Quezon City
03.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Data Entry of shipments using Oracle
- Exposed with import documents from USA
Import Officer - Trainee
Paragon Brokerage Corp.
Manil
01.2019 - 04.2021
- Daily calling to shipping companies for updates
- Data entry in the system for lodging of shipments to Bureau of Customs
- Computing duties and taxes for import and export shipments
Education
Bachelor of Science - Customs Administration
Adamson University
Manila 06.2015 - 05.2019
Skills
Supply Chain Operations
Customer Service
Qualitative Customer Invoicing
International Trade
Communication
Cargowise 1 System
Kewill - System
Certification
Licensed Customs Broker
Timeline
Process Expert - Financial Operations
Maersk Global Service Centre (Philippines) Ltd.
12.2021 - Current
Trade and Tariff Associate
Orbis Business Solutions Inc.
01.2021 - 01.2022
Licensed Customs Broker
11-2020
Customer Service Associate
Emerson Electric Asia
03.2020 - 01.2021
Import Officer - Trainee
Paragon Brokerage Corp.
01.2019 - 04.2021
Bachelor of Science - Customs Administration
Adamson University
06.2015 - 05.2019