Hi, I’m
Catherine Campbell
Houston,TX
Summary
A customer service support professional, with experience working in a fast-paced environment. A versatile team member, who is committed to achieving exceptional customer service, and confident in interactions with individuals at all levels.
Overview
13
years of professional experience
Work History
WalgreensHouston, TX
Customer Service Representative
12.2019 - 05.2020
Job overview
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Aramark
Commissary
05.2018 - 06.2018
Job overview
- Prepared packages for inmates of snacks and drinks
- Seal inmates information inside of packages
- Deliver packages to inmates and have them sign
- Return any packages with missing items
- Repackage all packages with missing items and verify all items are there before its sealed
- Also return packages of inmates who have been moved so it can be updated with the correct room.
Dairy Queen
Cashier
08.2017 - 11.2017
Job overview
- Prepared beverages, banana splits, ice cream cones, sundaes, and blizzards to customers’ satisfaction
- Preformed customer cash and credit/debit card handling via cash register
- Maintained good housekeeping practices daily per company’s policy.
Dairy Queen
Cashier
06.2017 - 08.2017
Job overview
- Prepared beverages, banana splits, ice cream cones, sundaes, and blizzards to customers’ satisfaction
- Preformed customer cash and credit/debit card handling via cash register
- Maintained good housekeeping practices daily per company’s policy.
Aramark
Stand Lead
03.2016 - 03.2017
Job overview
- Execute daily, all end of shift processes and inventory of stock
- Prep food and sides for each work station
- Perform proof-of-age verification of all customers for alcoholic beverage requests/orders
- Maintain proper cleaning procedures throughout the shift.
Food-Town
Cashier
09.2015 - 12.2015
Job overview
- Performed customer cash and credit/debit card handling transactions via cash register
- Executed daily, end-of-shift store-wide sweep for merchandise recovery and restock
- Performed additional duties as a Lot Attendant as needed.
La Tapenade (a HMS Host company)
Front-End Cashier/ Server
02.2015 - 07.2015
Job overview
- Performed customer cash and credit/debit card handling transactions via cash register
- Proactively maintained extensive positive interaction for customer service relationships
- Performed prep for menu: food, pastries and desserts
- Performed good house-keeping procedures, daily.
Yogen-Fruz (Einstein Bagels)
Cashier/ Supervisor
07.2014 - 05.2015
Job overview
- Created/fulfilled personalized customer orders via in-store/phone for various pastry and bakery goods
- Performs duties in capacity as a Supervisor in manager's absence
- Maintain brand awareness and build long-term customer relationships
- Performs customer cash and credit/debit card handling transactions via cash register
- Execute daily, end-of-shift duties: Register Close-out for sales receipts, and prep cash-count for same day drop
- Maintain good house-keeping practices, daily per company's policy: Cleanliness of kitchen equipment, display cases and sales-floor area.
Starbucks - (Double Tree Hotel)
Barista-Server
01.2013 - 09.2014
Job overview
- Created/fulfilled personalized customer orders via in-store/phone for coffee, various pastry and bakery goods
- Consistently maintained Starbucks brand awareness through Up-sell of additional items, samples, new product promotion(s) and pairing process
- Proactively anticipated the customer's needs
- Performed customer cash and credit/debit card handling transactions via cash register
- Built long-term customer-relationships for Starbucks products
- Performed good house-keeping procedures, daily: Cleanliness of kitchen equipment, baskets, display cases and sales-floor area
- Organized, maintained and tracked company inventory to minimize waste
- Executed daily, end-of-shift duties: register Close-out for daily Sales receipts and prepped money count for same day drop
- Ensured store signage and promotional banners/displays were current
- Obtained Starbucks Customer Service Certification.
Contemporary Services Corp.
Event Staff
10.2012 - 01.2013
Job overview
- Assisted customers to their designated seats
- Maintained all security measures in a professional and timely manner
- Processed 200+ tickets via scan at each scheduled event.
Kroger Stores
Deli/Baker Associate
11.2007 - 05.2011
Job overview
- Assisted customers with food selections in a courteous and professional manner
- Prepared and baked a variety of deli items such as breads, cookies, and other pastries
- Maintained extensive customer service relationships and positive interaction with individual at all levels.
Education
Ultimate Medical Academy - ClearwaterClearwater, FL
Associate Degree In Medical from Medical Billing And Coding
HoustonHouston, TX
Northwest Educational Center from Administrative Assistant/Clerical
Eisenhower Senior High SchoolHouston, TX
Graduate
Learn2ServeHouston, TX
Food Handler’s Certification
01.2016
Work-Faith ConnectionHouston, TX
Career Boot-Camp
01.2012
Skills
- Introduction to Computers/MS Office (Word
- PowerPoint
- Excel) Work-Faith Connection - 2012
- Keyboard proficiency of 35 – 40 WPM
- Internet Proficient (Internet Explorer, Firefox)
- Additional software experience: Peachtree Accounting, Flash
Timeline
Customer Service Representative
Walgreens
12.2019 - 05.2020
Commissary
Aramark
05.2018 - 06.2018
Cashier
Dairy Queen
08.2017 - 11.2017
Cashier
Dairy Queen
06.2017 - 08.2017
Stand Lead
Aramark
03.2016 - 03.2017
Cashier
Food-Town
09.2015 - 12.2015
Front-End Cashier/ Server
La Tapenade (a HMS Host company)
02.2015 - 07.2015
Cashier/ Supervisor
Yogen-Fruz (Einstein Bagels)
07.2014 - 05.2015
Barista-Server
Starbucks - (Double Tree Hotel)
01.2013 - 09.2014
Event Staff
Contemporary Services Corp.
10.2012 - 01.2013
Deli/Baker Associate
Kroger Stores
11.2007 - 05.2011
Ultimate Medical Academy - Clearwater
Associate Degree In Medical from Medical Billing And Coding
Houston
Northwest Educational Center from Administrative Assistant/Clerical
Eisenhower Senior High School
Graduate
Learn2Serve
Food Handler’s Certification
Work-Faith Connection
Career Boot-Camp