Sabrina Ford
Greenville,GA
Summary
Customer service oriented professional, backed by 2+ years of medical administrative experience. Well-organized, able to prioritize duties and manage time in multi-task environments. Adapts to new challenges and ideas and able to develop rapport with diverse populations. Experienced with medical records, data entry, and knowledge of office procedures and equipment. Safeguards patient's right to privacy by making certain only authorized personnel have access to medical information. Pays close attention to detail with focus on accuracy and thoroughness. Follows policies, procedures and guidelines to ensure consistent quality. Authorized to work in the US for any employer
Overview
8
8
years of professional experience
Work History
Remote Customer Service Representative
InComm
09.2021 - 04.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Picker/Packer
Archway
Newnan, GA
05.2019 - 08.2021
- Pickand pack gifts cards accordingly to the order.
- Scanned packages and boxes and moved to loading dock for shipment.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Scan paperwork and cards for order and pack it.
Machine Operator/Assembler
M.A. Industries
04.2018 - 03.2019
- Operated foam table, inserting pins and hooks into Kason foam block parts.
Cook
Moe's Southwest Grill
LaGrange, GA
01.2017 - 04.2017
- Prepare food according to established guidelines
- Communicate effectively with staff members
- Uphold safety rules and follow opening and closing procedures.
Machine Operator
Hanil-E-Hwa
LaGrange, GA
08.2015 - 12.2016
- Set up and operated the line in order to produce product that met quality specifications
- Ensured that correct clips were installed on automotive doors
- Performed quality checks at least once each hour and recorded results
- Managed the Daily Quality Inspection Report.
Medical Secretary
Primetime Pediatrics
Newnan, GA
03.2013 - 06.2015
- Answered telephone, directed calls, and scheduled appointments, surgeries, and medical consultations
- Operated office equipment, such as voice mail messaging systems
- Prepared reports, invoices, financial statements, case histories, correspondence and medical records using word processing, spreadsheet, and other software applications
- Maintained medical records, technical library, and correspondence files
- Greeted visitors, ascertained purpose of visit, and directed to appropriate staff
- Compiled and recorded medical charts, reports, and correspondence
- Received and routed messages and documents, such as laboratory results, to appropriate staff
- Transmitted correspondence and medical records by mail, e-mail, or fax
- Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
Education
Associate of Science degree - Health Sciences
Ultimate Medical Academy
2017
Diploma -
Greenville High School
Greenville, GA05.2008
Skills
- KEY QUALIFICATIONS
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Billing
- Medical Records Management
- Release of Information
- Introduction to ICD-10-CM
- Coding
- HIPAA Compliance
- Anatomy & Physiology
- Pediatrics
- Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems
- Medical Transcription
- Office Accounting
- MS Office / MS Word
- Medical Laws & Ethics
- Pathophysiology for Medical Office
- Principles of Management
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Call Documentation
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Inbound and Outbound Calling
- Answering Customer Questions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Remote Customer Service Representative
InComm
09.2021 - 04.2022
Picker/Packer
Archway
05.2019 - 08.2021
Machine Operator/Assembler
M.A. Industries
04.2018 - 03.2019
Cook
Moe's Southwest Grill
01.2017 - 04.2017
Machine Operator
Hanil-E-Hwa
08.2015 - 12.2016
Medical Secretary
Primetime Pediatrics
03.2013 - 06.2015
Associate of Science degree - Health Sciences
Ultimate Medical Academy
Diploma -
Greenville High School
Similar Profiles
Marine DanelMarine Danel
Salesperson at IncommSalesperson at Incomm
Melody HaskellMelody Haskell
Product Manager II at InCommProduct Manager II at InComm
Ansar K. A.Ansar K. A.
SDE-III at InComm Benefits, an InComm Payments divisionSDE-III at InComm Benefits, an InComm Payments division