Natasha Daniel
Hartwell,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
NexRep
Portland, ME
08.2021 - 12.2021
- Receive inbound calls
- Make outbound calls to customer
- Resolve customer issues
- Record and verify accurate information
- Answer emails, chats
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CSR Customer Service Rep
AppleOne
Columbia , SC
05.2021 - 05.2021
- Receive incoming calls
- Assist client with program
- Data Entry
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
Tax Preparer
Grant Tax Service
Anderson, SC
01.2020 - 03.2020
- Answer multiple phone lines
- Greet clients
- Customer Service
- Scan and copy client’s documents, Prepare clients taxes
- Assist with answering phones
- Making copies
- Filing papers
- Issuing out checks
- Delivered comprehensive tax documentation required for accurate individual and corporate returns
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Completed and filed returns with tax departments at local, state and federal levels
- Prepared written responses or tax return amendments to resolve state and federal notices
- Prepared tax returns for clients in various industries according to government regulations and requirements
- Prepared US, multistate and international tax returns for business clients
- Provided information about available products and services to clients, resulting in increased business opportunities
Scheduler Specialist
Concierge Contact Center
Athens, GA
12.2019 - 12.2019
- Answer client’s phone when Facilities busy or after hours/ Answer Service
- Chat Service
- Schedule appointment
- Take messages for facilities
- Call to remind or confirm patient’s appointment
- Carried out day-to-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Proved successful working within tight deadlines and fast-paced atmosphere
Healthcare Claim Processor
Concentrix
Greenville, SC
08.2018 - 09.2018
- Prepare claims forms and paperwork and reviews files for completeness
- Process claims for health insurance company
- Prepare claims
- Verify claims
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked with customers to understand needs and provide excellent service
- Used coordination and planning skills to achieve results according to schedule
- Maintained energy and enthusiasm in fast-paced environment
Home Health Aide
Private Duty Care
Hartwell, GA
03.2018 - 05.2018
- Maintain records of patient care, condition, progress, and problems to report and discuss issues and observations
- Cook and clean for client
- Keep organized and well-maintained environment
- Provide companionship, run errands, and maintain confidentiality
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Provided mobility assistance such as walking and regular exercising
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
Homemaker
Stay at Home Parent
Hartwell, GA
01.2008 - 01.2018
- Care for family and provide support and expertise in satisfying each member’s physical, emotional, intellectual, and social needs
- Instruct and assist children in development of health and personal habits
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills
- Maintained entire family's schedule and organized events
- Handled incoming mail, bills and invoices and completed appropriate actions
Tax Preparer/Office Assistant
Cowan's Tax Service
Hartwell, GA
01.2005 - 01.2008
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
- Offered clients recommendations to reduce tax liabilities.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL 08.2017 - 01.2018
Skills
ProficienciesMS Excel; MS Word; MS PowerPoint; Typing Speed: 35 WPMSkills: able to work independently; attention to detail; critical thinking skills; written and verbal communication (letters, emails, presentations, face-to-face communications); data inventory (organizing, recording, storing, or saving information)KEY QUALIFICATIONSElectronic Health Records (EHR) Payment Posting Scheduling HIPAA Insurance Verification Insurance Claim Processing EOBs Co-Payments Deductibles Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation Medical Billing Medical Coding ICD-9/ICD-10 HCPCS CPT Medical Terminology Medicare, Medicaid, and Tricare CMS 1500 CMS 1450 (UB-04) Fee Schedules, Microsoft Word, Excel and PowerPoint
Complaint resolution
Report preparation
Medical terminology knowledge
Multi-line phone talent
Sales expertise
Timeline
Customer Service Representative
NexRep
08.2021 - 12.2021
CSR Customer Service Rep
AppleOne
05.2021 - 05.2021
Tax Preparer
Grant Tax Service
01.2020 - 03.2020
Scheduler Specialist
Concierge Contact Center
12.2019 - 12.2019
Healthcare Claim Processor
Concentrix
08.2018 - 09.2018
Home Health Aide
Private Duty Care
03.2018 - 05.2018
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
08.2017 - 01.2018
Homemaker
Stay at Home Parent
01.2008 - 01.2018
Tax Preparer/Office Assistant
Cowan's Tax Service
01.2005 - 01.2008