DONNA GARCIA
Van Buren,AR
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
- Ability to navigate between screens while assisting customers needs.
- Enjoy working independently and with a team
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Experian
10.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Clerk
Radiologists PA
01.2016 - 01.2017
- Answered phones, processed medical records, and checked patients in and out
- Scheduled appointments and outpatient procedures, verified insurance coverage, updated patient demographics using EHR systems (Epic and Imagine), and obtained referrals and authorizations
- Performed various clerical and administrative functions to ensure office ran smoothly and remained organized.
Cashier / Stock Associate
Ross Dress for Less
01.2013 - 01.2014
- Owned all facets of sales life cycle, from initial interaction through purchase of products
- As lead liaison between organization and public, played a critical role in driving organizational sales efforts and providing superior customer service
- Completed numerous cash and electronic transactions quickly and accurately by using the company’s computerized point-of-sale system.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
2016
Diploma -
2015
Certificates of -
CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; -
Associate of Arts - Elementary Education
Carl Albert State College
2004
Skills
- KEY QUALIFICATIONS
- Customer Service
- Customer Relationship Management (CRM)
- Product Knowledge
- Data Entry
- Call Center Operations
- Problem-Solving Abilities
- Active Listening
- Medical Billing/Coding
Hobbies
They include: crocheting, embroidery and flower gardening.
Timeline
Customer Service Specialist
Experian
10.2017 - Current
Administrative Clerk
Radiologists PA
01.2016 - 01.2017
Cashier / Stock Associate
Ross Dress for Less
01.2013 - 01.2014
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Diploma -
Certificates of -
CMS 1500; Medicare Fraud and Abuse Prevention, Detection and Reporting; -
Associate of Arts - Elementary Education
Carl Albert State College
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