Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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HEATHER REUTER

Lexington,SC

Summary

Conscientious reimbursement specialist with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

24
24
years of professional experience

Work History

Customer Service Associate

Menards
07.2019 - Current
  • Occupy sales floors and oversee all cleanliness and presentation
  • Interact with customers, answering questions and offering product suggestions
  • Maintain knowledge of merchandise and product.

Reimbursement Specialist

University of Nebraska Medical Center
12.2015 - Current
  • Interact with patients and communicate with insurance providers
  • Manage financial documents and assist with additional administrative tasks
  • Reconcile the daily balance reports and back up payment posting.

A/R Specialist

South Carolina Oncology Associates
06.2023 - 05.2025
  • Managed a high volume of invoices while maintaining strict attention to detail and adherence to established deadlines.
  • Supported the implementation of new policies and procedures related to accounts receivable management, contributing to improved operational efficiency.
  • Contributed to a reduction in bad debt write-offs through proactive communication with delinquent accounts and negotiation of payment arrangements.
  • Enhanced cash flow by promptly identifying and resolving billing discrepancies with customers.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment terms with clients.
  • Provided excellent customer service when addressing client inquiries regarding billing issues or payment status updates.

Office Manager / Chiropractic Assistant

Hauser Chiropractic & Acupuncture
06.2014 - 12.2015
  • Oversaw all daily front office duties to ensure the efficient running of organizational efforts
  • Completed numerous administrative duties to support personnel, including checking patients in and out, answering inbound calls, completing billing and coding functions and managing accounting functions
  • Ensured the seamless transition of key data across all company levels to promote smooth business practices.

Logistics Support Specialist

Super Target, Heather Reuter
11.2010 - 12.2014
  • Provided extensive customer service to properly represent the company as the first point of contact with the public via phone and in person
  • Completed extensive unloading of freight trucks, while accurately stocking merchandise within the organizational warehouse for future delivery
  • Followed all policies as they related to customer confidentiality.

Customer Service Associate

Lowes
06.2008 - 10.2010
  • Build lasting working customer relationships, utilizing knowledge of products and promotions and quality service to balance the needs of clients, employees and the company
  • Played a critical role in providing an interface between customers and company, maintaining friendly service and a professional manner in all communications
  • Worked as a team member to ensure customers received the best possible service.

Ambulance Billing Clerk

Cashflow Billing Services
01.2001 - 03.2002
  • Maintained proficiency in billing and coding ambulance services, while explaining insurance coverage
  • Used coded data to produce and submit claims to insurance companies, while working directly with insurance companies, healthcare providers and patients to ensure claims were processed and paid
  • Reviewed and appealed unpaid and denied claims, verifying patient insurance coverage, answered patient billing questions and handled collections concerning unpaid accounts.

Education

Medical Billing and Coding Associate -

Ultimate Medical Academy

Science Degree -

2014

and Coding Diploma -

2014

Skills

  • KEY QUALIFICATIONS
  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, and POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM, HCPCS, CPT)

Affiliations

Customer service oriented professional backed by 8+ years of cross-functional billing, claims, and office management experience. Follows policies, procedures and guidelines to ensure consistent quality. Maintains patient privacy and confidentiality. Continuously communicate key information with all peers and managers in an effort to promote collaboration of ideas and making more sound business decisions. Maintains accuracy and efficiency throughout all daily projects, helping ensure fluid business processes. Microsoft Office Applications (MS Word, MS Excel, and MS PowerPoint). Type Speed: 70 WPM with 10-key and Data Entry Skills.

Timeline

A/R Specialist

South Carolina Oncology Associates
06.2023 - 05.2025

Customer Service Associate

Menards
07.2019 - Current

Reimbursement Specialist

University of Nebraska Medical Center
12.2015 - Current

Office Manager / Chiropractic Assistant

Hauser Chiropractic & Acupuncture
06.2014 - 12.2015

Logistics Support Specialist

Super Target, Heather Reuter
11.2010 - 12.2014

Customer Service Associate

Lowes
06.2008 - 10.2010

Ambulance Billing Clerk

Cashflow Billing Services
01.2001 - 03.2002

Medical Billing and Coding Associate -

Ultimate Medical Academy

Science Degree -

and Coding Diploma -

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HEATHER REUTER