Catherine Cantwell
Ave Maria,FL
Summary
Professional and enthusiastic individual, ready to excel in fast-paced environment. Proven to ensure exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Ave Maria Water Park
11.2021 - 09.2022
- Delivered welcoming and efficient service to all visitors, addressing inquiries about facility amenities, park policies, etc.
- Assisted customers with payments, membership inquiries, etc.
- Greeted new customers with positivity and enthusiasm
- Handled cash, credit transactions, processed payments, membership sales, attended daily financial reports
- Managed daily front desk operations, including answering phone calls, scheduling reservations, and responding to inquiries.
Server
The Pub at Ave Maria
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
TENNIS PRO SHOP ATTENDANT
The National Golf And Country Club At Ave Maria
10.2023 - Current
- Accurately manages the inventory of the pro shop, guaranteeing precise stock levels to fulfill customer requirements, ensuring products were well-stocked, and conducted inventory audits
- Manages cash registers and processes all customer transactions, including returns and credits.
- Assisting in club events to enhance community involvement and participation
- Providing excellent customer support by aiding players and club members in choosing the most suitable gear.
- Proactively encourages pro shop merchandise, coordinates community events, and arranges marketing displays to enhance customer involvement.
Volunteer Team Member
NET Ministries
09.2020 - 01.2021
- Supported Community Outreach and Youth Programs across the community in County Cork, developing interpersonal and leadership skills.
- Engaged with local youth at schools to inspire positive values and foster community involvement, gaining experience in public speaking and mentorship.
- Coordinated events and activities, enhancing organizational and time-management skills.
Education
Associate of Arts - Psychology
Ave Maria University
Ave Maria, FL12-2024
Skills
- Exceptional customer service
- Customer Satisfaction
- Strategic planning
- Relationship Building
- Hospitality service expertise
- Adaptability
- Professionalism
- Cash Register Operation
Timeline
TENNIS PRO SHOP ATTENDANT
The National Golf And Country Club At Ave Maria
10.2023 - Current
Front Desk Receptionist
Ave Maria Water Park
11.2021 - 09.2022
Volunteer Team Member
NET Ministries
09.2020 - 01.2021
Server
The Pub at Ave Maria
Associate of Arts - Psychology
Ave Maria University
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