Catherine Scruggs

• Responded promptly to customer service calls and inquiries from diverse groups of individuals.
• Handled owners agent vessel matters while ship was in port
• Tracked shipments, cleared items with customs, ensured the delivery of all packages
• Arranged crew transportation and accommodations
• Identified and resolved shipping and packaging errors.
• Work with several major shipping companies around the world
• Managed several vessels port stays at the same time
• scheduled services and inspections for vessels in port.
• Worked closely with USCG to make sure all vessels were up to date on US regulations.

• Inspected equipment and completed basic repairs to maintain safety and efficiency of each trip.
• Inspected boat and recommended improvements to maintain safe operations, protect passengers and secure equipment.
• Directed and coordinated crew members while loading or unloading cargo, steering vessels, operating engines and maintaining or repairing boat equipment.
• Maintained peak performance in varying conditions and researched weather, wind, current and tide conditions to avoid and manage issues.
• Purchased, organized and maintained supplies and equipment for efficient operations.
• Checked navigation tools and telecommunications equipment prior to embarking on journeys to verify operational status.
• Followed marine regulations applicable to planned route locations.
• Communicated with passing vessels using visible and audible signals.
• Steered boats along plotted routes to transport guests to destinations.

Same responsibilities as with Savage

• Managed up to 12 boats and crews.
• Handled Crewing issues and made sure that all crew was properly trained for the products they were carrying or tows they pushed
• Over saw audits and surveys for certifications and ensuing that the vessels were able to obtain and maintain all essential certifications
• Handled incidents and investigations
• Ensured all crew had proper PPE and made sure he crew was operating safely at all times
• Frequently visited vessels to make sure crew morale was good and that everything was operating properly onboard

• Organized transit and customer clearances, including permits to enter specific water territories.
• Steered boats along plotted routes to transport guests to destinations.
• Trained crew members on navigation, boat handling and medical emergencies.
• Signaled passing vessels by using flags, radios, whistles and flashing lights.
• Complied with all applicable regulations, including port requirements and U.S. Coast Guard standards.