Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Colon

Methuen,MA

Summary

Qualified customer service representative with 7+ years of experience in fast-paced customer service and call center environments. Personable and professional under pressure, I am looking for a full-time position where I can excel while also giving my best to an employer.

Overview

9
9
years of professional experience

Work History

Relationship Banker

Bank of America
Methuen, MA
11.2023 - Current
  • Executes the bank's risk culture, and strives for operational excellence.
  • Builds relationships with clients to meet financial needs.
    Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Grows business knowledge and network by partnering with experts in small business, lending, and investments.
    Manages financial center traffic, appointments, and outbound calls effectively.
  • Positively drives the client experience.
  • Manages cash responsibilities.

Markdown Associate

Burlington Coat Factory Warehouse
Haverhill, MA
01.2023 - 11.2023
  • Ensuring markdowns are processed according to company policies.
  • Ensuring merchandise is properly priced.
  • Running markdown reports, bringing products to the sales floor.

Photographer

Century 21
Lawrence, MA
09.2018 - 03.2021
  • Photographs of real estate foreclosed homes.
  • Run errands.
  • Meet up with clients to exchange keys and provide them with any documents that banks may have sent for them.

Customer Associate

Insulet Corporation
Billerica, MA
09.2016 - 07.2017
  • Assist patients with placing orders for medical supplies, and advise them of shipping times.
  • Delivered exceptional customer service through acknowledgment, communication, and commitment to quality.
  • Responded resourcefully to customer requests and concerns.
  • Processed credit payments in a timely manner, and accurately.
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Request a prescription from the doctor's office as needed.

Education

High School Diploma -

Greater Lawrence Technical High School
Andover, MA
05-2009

Skills

  • Bilingual (English, Spanish)
  • Active listening skills
  • Motivated team player
  • Creative problem solver
  • Positive and friendly
  • Consistently meets company goals
  • Excellent work ethic
  • Customer oriented

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Relationship Banker

Bank of America
11.2023 - Current

Markdown Associate

Burlington Coat Factory Warehouse
01.2023 - 11.2023

Photographer

Century 21
09.2018 - 03.2021

Customer Associate

Insulet Corporation
09.2016 - 07.2017

High School Diploma -

Greater Lawrence Technical High School

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