Catherine Conlon
Wichita,KS
Summary
Outgoing employee with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great customer service, computer and collaboration skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Security Officer
Sedwick County Zoo
Wichita, KS
03.2024 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Security Guard
Emerson Biggins Downtown
Wichita, KS
05.2022 - 04.2024
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Verified photo IDs and tickets to allow guests passage.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched individuals and baggage for weapons and other prohibited items.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Front Desk Receptionist
TITLE Boxing Club
Wichita, KS
07.2020 - 07.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled appointments and maintained and updated appointment calendars.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted customers, answered general questions and directed to appropriate locations.
Assistant Front Desk Manager
Wichita Hoops
Bel Aire, KS
07.2019 - 10.2020
- Arranged special accommodations for guests to enhance visitor experiences.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed guest check-in and check-out procedures, reservations and payments.
- Oversaw cash and credit card payment transactions at the front desk.
- Welcomed large volume of guests and improved overall customer service.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Nutrition Specialist
Supplement Giant Wichita
Wichita, KS
01.2016 - 05.2019
- Educated clients about long-term health benefits of balanced diets
- Recommended appropriate supplements based off of the customer's needs.
- Completed recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Business Management
Butler County Community College
El Dorado, KSSkills
- Security Procedures Knowledge
- Detail-Oriented
- Passion for Health and Fitness
- Team Player
- Customer Service
- Honest and Dependable
- Reliable and Punctual
- Prioritization and Time Management
- Adaptable and Flexible
- Call Answering and Routing
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Courteous and Professional
- Computer Proficiency
Timeline
Security Officer
Sedwick County Zoo
03.2024 - Current
Security Guard
Emerson Biggins Downtown
05.2022 - 04.2024
Front Desk Receptionist
TITLE Boxing Club
07.2020 - 07.2021
Assistant Front Desk Manager
Wichita Hoops
07.2019 - 10.2020
Nutrition Specialist
Supplement Giant Wichita
01.2016 - 05.2019
Some College (No Degree) - Business Management
Butler County Community College
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