Catherine Cordova
Orange Park,FL
Summary
Highly skilled Pharmacy Technician with over a decade of experience across specialty, long-term care (LTC), and retail pharmacy environments. Proven track record in optimizing workflow efficiency, reducing prescription errors, and managing complex inventory. Expert in navigating insurance verification, prior authorizations, and patient financial assistance programs to maximize care. Strong bilingual communicator dedicated to maintaining strict compliance, safety standards, and exceptional patient care.
Overview
11
11
years of professional experience
Work History
Sr Coord, Individualized Care
Cardinal Health
06.2025 - Current
- Investigate and resolve high-volume patient and physician inquiries promptly to ensure uninterrupted continuity of care.
- Formulate clear, effective, and compliant written and verbal communication.
- Collaborate with cross-functional healthcare teams to streamline patient support and optimize transfer workflows.
- Assess patient financial eligibility for complex therapies and provide hands-on navigation through financial assistance programs.
- Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry.
Pharmacy Technician
Neovance Specialty Pharmacy (formerly Fortrea)
Lake Mary, FL
08.2022 - 04.2025
- Led the training and onboarding for new pharmacy staff regarding operational procedures, policies, and customer service benchmarks.
- Prepared specialty medications for dispensing by accurately measuring, labeling, and verifying high-risk doses.
- Executed precise data entry for complex patient profiles and prescription orders using specialized pharmacy software.
- Managed pharmaceutical inventory levels, auditing stock to prevent shortages and minimize waste.
- Partnered with leadership to redesign call-handling processes, significantly boosting daily operational efficiency.
Pharmacy Technician
Partners Pharmacy
Lake Mary, FL
09.2021 - 07.2022
- Maintained clean, sterile, and organized workspaces to enforce rigorous safety and infection control standards.
- Audited and verified prescriptions and drug labels to ensure 100% accuracy in packaging and documentation.
- Maintained precise, legally mandated records of controlled substances received and dispensed in strict accordance with DEA regulations.
- Assisted licensed pharmacists in safely compounding sterile products following state regulations.
Pharmacy Technician
Apex Health Rx
Orange City, FL
05.2021 - 09.2021
- Managed data entry for patient profiles, medical billing, and prescription orders into the pharmacy software system.
- Resolved complex customer complaints with professionalism, maintaining high patient satisfaction scores.
- Processed medication refills, adjudicated insurance benefits, and provided insights on over-the-counter products.
Pharmacy Technician
Hill Derm Pharmacy
Sanford, FL
09.2020 - 03.2021
- Utilized advanced pharmacy software systems for efficient, error-free prescription data management.
- Filled provider medication orders under strict accuracy guidelines to support busy pharmacist workflows.
Pharmacy Technician/Quality Assurance/Billing
CVS Health Omnicare
Sanford, FL
12.2016 - 04.2020
- Submitted and adjudicated electronic pharmacy claims, collaborating with nursing facilities and insurers to resolve rejections.
- Prepared and bulk-dispensed prescription medications tailored for long-term care (LTC) facilities.
- Analyzed historical defect trends to recommend and implement systemic quality process improvements
- Collaborated with cross-functional teams to address quality concerns effectively.
Insurance Verification Coordinator
BioSolutia Specialty Pharmacy
Lake Mary, FL
10.2015 - 11.2016
- Verified patient insurance eligibility, coverage, and benefits to accelerate medication delivery.
- Managed and documented prior authorization requests, medical denials, and appeals to facilitate approvals.
- Trained onboarding staff on newly adopted verification software, boosting user proficiency across the team.
Education
High school diploma -
Our Lady of Good Counsel High School
Skills
- Pharmacy Operations & Workflows
- Medication Dispensing & Compounding
- HIPAA Compliance
- Inventory & Stock Management
- Insurance Verification & Billing
- Patient Advocacy & Financial Care
- Cross-Functional Collaboration
- Bilingual: Fluent in English & Spanish
Bilingual
English/Spanish
References
References available upon request.
Timeline
Sr Coord, Individualized Care
Cardinal Health
06.2025 - Current
Pharmacy Technician
Neovance Specialty Pharmacy (formerly Fortrea)
08.2022 - 04.2025
Pharmacy Technician
Partners Pharmacy
09.2021 - 07.2022
Pharmacy Technician
Apex Health Rx
05.2021 - 09.2021
Pharmacy Technician
Hill Derm Pharmacy
09.2020 - 03.2021
Pharmacy Technician/Quality Assurance/Billing
CVS Health Omnicare
12.2016 - 04.2020
Insurance Verification Coordinator
BioSolutia Specialty Pharmacy
10.2015 - 11.2016
High school diploma -
Our Lady of Good Counsel High School