Toshiba Davis

GNO Pharmacy

04.2017 - Current

Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Answered over 50 incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with numerous prescribers to verify medication dosages, refill authorizations, and patient information.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Worker's Compensation
Paper Billing
Specialty
Working with medical staff obtaining authorization for Visco Injections, Botox and Compound Creams
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Reviewed and verified customer information and insurance provider information.
Answered patients' questions and troubleshot prescription issues.
Collected co-payments or full payments from customers.
Maintained relationships with physicians.
Stocked, labeled, and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Advocated for patients' compliance with medication guidelines.
Greeting and assisting customers. Assist pharmacist with entering and filling prescriptions.