Catherine Courtney
Saint Louis ,MO
Summary
I have obtained my Peer Support specialist certificate, and I also have obtained a licensed for a life and health insurance producer, I plan on continuing my education once I become financially stable again. My goal is to one day be a therapist or a counselor for patients with dual diagnosis.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Home Health Care
01.2014 - 01.2023
- Cooked, cleaned, gave meds, and bathed my father.
Patient Care Technician
Affiliated Hospitals Dialysis Center
03.2007 - 08.2009
- Performed dialysis on patient’s and charted patient progress.
Medical Assistant
Southwest Medical Center
01.2006 - 02.2007
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Coordinated scheduling of appointments and follow-ups to optimize patient flow.
- Administered medications and monitored patient vital signs under physician supervision.
- Educated patients on treatment plans and post-operative care instructions for improved compliance.
- Trained new staff on office protocols and clinical procedures to ensure consistency in operations.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Medical Assistant
Midwest Head & Neck Surgery
11.2005 - 03.2006
- Assisted Doctors with various medical procedures
Bank Teller
US Bankcorp
01.2002 - 01.2004
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Managed cash drawer, ensuring adherence to bank policies and minimizing discrepancies.
- Assisted customers with account inquiries, resolving issues promptly and maintaining satisfaction.
- Trained new tellers on operational procedures and best practices for customer service.
- Implemented process improvements that streamlined transaction workflows and reduced wait times.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Led team initiatives focused on enhancing sales of bank products through effective communication strategies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
Bank Teller
Lindell Bank
1999 - 01.2002
- Monitored compliance with banking regulations, contributing to risk mitigation strategies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
Business Administration
Forrest Park Community College
St Louis, MOOther - Medical Assistant
Midwest Institute
Kirkwood, MO01.2005
Skills
Led initiatives to support individuals struggling with mental health and addiction issues, fostering a compassionate team environment Cultivated strong relationships with team members to enhance collaboration and support Championed efforts to create a positive impact on the lives of those in need
Certification
- Medical Assistant Currently
- Peer Support Specialists Currently
CUST
This CV was created on Jobsora.com
Timeline
Home Health Care
01.2014 - 01.2023
Patient Care Technician
Affiliated Hospitals Dialysis Center
03.2007 - 08.2009
Medical Assistant
Southwest Medical Center
01.2006 - 02.2007
Medical Assistant
Midwest Head & Neck Surgery
11.2005 - 03.2006
Bank Teller
US Bankcorp
01.2002 - 01.2004
Other - Medical Assistant
Midwest Institute
Bank Teller
Lindell Bank
1999 - 01.2002
Business Administration
Forrest Park Community College