Catherine Courtney
Saint Louis ,MO
Summary
I have obtained my Peer Support specialist certificate, and I also have obtained a licensed for a life and health insurance producer, I plan on continuing my education once I become financially stable again. My goal is to one day be a therapist or a counselor for patients with dual diagnosis.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Home Health Care
St. Louis, MO
01.2014 - 01.2023
- Cooked, cleaned, gave meds, and bathed my father.
Patient Care Technician
Affiliated Hospitals Dialysis Center
Fenton, MO
03.2007 - 08.2009
- Performed dialysis on patient’s and charted patient progress.
Medical Assistant
Southwest Medical Center
St Louis, MO
01.2006 - 02.2007
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Coordinated scheduling of appointments and follow-ups to optimize patient flow.
- Administered medications and monitored patient vital signs under physician supervision.
- Educated patients on treatment plans and post-operative care instructions for improved compliance.
- Trained new staff on office protocols and clinical procedures to ensure consistency in operations.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery practices.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Medical Assistant
Midwest Head & Neck Surgery
Fenton, MO
11.2005 - 03.2006
- Assisted Doctors with various medical procedures
Bank Teller
US Bankcorp
Saint Louis, Mo.
01.2002 - 01.2004
- Processed customer transactions efficiently and accurately, enhancing overall service quality.
- Managed cash drawer, ensuring adherence to bank policies and minimizing discrepancies.
- Assisted customers with account inquiries, resolving issues promptly and maintaining satisfaction.
- Trained new tellers on operational procedures and best practices for customer service.
- Implemented process improvements that streamlined transaction workflows and reduced wait times.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
- Led team initiatives focused on enhancing sales of bank products through effective communication strategies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with banking needs and inquiries.
Bank Teller
Lindell Bank
St Louis, MO
1999 - 01.2002
- Monitored compliance with banking regulations, contributing to risk mitigation strategies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Education
Business Administration
Forrest Park Community College
St Louis, MOOther - Medical Assistant
Midwest Institute
Kirkwood, MO01.2005
Skills
Led initiatives to support individuals struggling with mental health and addiction issues, fostering a compassionate team environment Cultivated strong relationships with team members to enhance collaboration and support Championed efforts to create a positive impact on the lives of those in need
Fostered a welcoming environment through a positive and friendly attitude
Promoted effective collaboration and teamwork to achieve shared goals and improve overall productivity
Facilitated customer satisfaction through effective communication and problem-solving strategies
Applied analytical skills to identify root causes and develop effective solutions
Ensured accuracy and precision in deliverables to uphold quality standards
Employed adaptable strategies to effectively respond to changing project requirements
Exhibited strong dependability and responsibility to ensure team success
Oversaw coordination of various projects to ensure timely completion and alignment with strategic goals Facilitated communication among team members to streamline processes and enhance efficiency Championed initiatives that improved task management and resource allocation
Utilized strong communication abilities to enhance team interactions and project outcomes
Utilized critical thinking to evaluate information and make informed decisions that support organizational goals
Utilized comprehensive computer skills to support project execution and team collaboration
Utilized strong organizational skills to enhance team efficiency and productivity
Maintained focus and clarity to effectively navigate challenging circumstances
Enhanced team collaboration by employing active listening to understand diverse perspectives
Engaged in verbal communication to ensure clarity and understanding among team members
Certification
- Medical Assistant Currently
- Peer Support Specialists Currently
CUST
This CV was created on Jobsora.com
Timeline
Home Health Care
01.2014 - 01.2023
Patient Care Technician
Affiliated Hospitals Dialysis Center
03.2007 - 08.2009
Medical Assistant
Southwest Medical Center
01.2006 - 02.2007
Medical Assistant
Midwest Head & Neck Surgery
11.2005 - 03.2006
Bank Teller
US Bankcorp
01.2002 - 01.2004
Other - Medical Assistant
Midwest Institute
Bank Teller
Lindell Bank
1999 - 01.2002
Business Administration
Forrest Park Community College