Catherine Cox
Summary
Dynamic customer service professional with extensive experience at Riverside Insurance, excelling in complaint resolution and call center operations. Proven ability to multitask and maintain organization while delivering exceptional service. Skilled in banking operations support and critical thinking, consistently enhancing customer satisfaction and operational efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CSR/Insurance Agent
Riverside Insurance
07.2024 - 05.2025
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
CSR/DMV Title Clerk
Edenton License Plate Agency
03.2018 - 05.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Looked for signs of fraud or coercion and refused notarization.
- Checked documents and identifying credentials for all parties.
- Checked documents for accuracy and correct signing before notarizing.
- Nighty deposits. End of day totals recorded.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted customer with insurance penalties.
- Title work for private sale vehicles and dealership sales.
- Title work for county vehicle.
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-
CSR/Title Clerk
Feyer Ford Of Edenton
03.2016 - 03.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers to resolve common title issues.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Collected taxes and fees, submitted payments and issued receipts.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Assisted in preparation of title insurance policies and title commitments.
Medical Assistant
MTW District Health Dept
01.1993 - 07.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Education
High School Diploma -
John A Wilkinson High
Belhaven, NCSkills
- Call center experience
- Complaint handling
- Complaint resolution
- Multitasking and organization
- Filing
- Customer service
- Critical thinking
- Store maintenance
- Banking operations support
Certification
- Licensed insurance agent
- Notary
Timeline
CSR/Insurance Agent
Riverside Insurance
07.2024 - 05.2025
CSR/DMV Title Clerk
Edenton License Plate Agency
03.2018 - 05.2025
CSR/Title Clerk
Feyer Ford Of Edenton
03.2016 - 03.2018
Medical Assistant
MTW District Health Dept
01.1993 - 07.2016
High School Diploma -
John A Wilkinson High
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