Priscilla Lerma
Brownsville,TX
Summary
More than 5 years of customer service experience with intrapersonal and interpersonal skills. Also experienced in team environment and multicultural interaction. Areas of expertise include: exceptional customer service, team player able to work under pressure, bilingual (English/Spanish), budgeting/record keeping, reliable/dedicated, database account expertise.
Overview
13
13
years of professional experience
Work History
CSR CALL CENTER FOR HEALTH INSURANCE
MAXIMUS.INC
01.2015 - Current
- ANSWERING INCOMING CALLS
- HELPING CONSUMERS ENROLL IN HEALTH COVERAGE.
- ASSISTING MEDICARE ENROLLEES
HEAD CASHIER, FASHION CONSULTANT
AGAC’I
01.2012 - Current
- HEAD CASHIER, FASHION CONSULTANT, ACTIVATING NEW ACCOUNTS.
Education
High School Diploma -
Hanna High School
01.2011
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Active Listening
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Microsoft Outlook
- Call Management
- Problem Resolution
- Building rapport
- Quality Control
References
References and supporting documentation furnished upon request.
Languages
Spanish
Native or Bilingual
Timeline
CSR CALL CENTER FOR HEALTH INSURANCE
MAXIMUS.INC
01.2015 - Current
HEAD CASHIER, FASHION CONSULTANT
AGAC’I
01.2012 - Current
High School Diploma -
Hanna High School
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