Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Hamlet

Aurora,CO

Summary

Customer Service Rep who is experienced in communicating with clients, answering questions and meeting different needs. Listens carefully to questions, researches correct answers and escalates calls requiring high-level responses from other departments or supervisors. Diligent about documenting caller interactions for tracking and future communications.

Overview

28
28
years of professional experience

Work History

Call Center CSR

WSP
11.2024 - 04.2025
  • Help customers with updates and inquiries on accounts by solving problems and providing excellent customer service.

Special Ops, Customer Service Rep

Cardinal Health
11.2021 - 02.2024
  • Customer Service Operations processes orders for distribution centers and other internal customers in accordance to scheduling, demand planning and inventory.
  • The Representative administers orders in the internal systems and responds to customer questions, clearly communicating delays, issues and resolutions.

Donor Outreach Coordinator II

Vitalant
06.2016 - 11.2021
  • Achieving goals for recruiting existing and potential donors by telephone and scheduling them to donate at an in-center location or area blood drives.
  • This position is responsible for conversion of whole blood donors to automated procedures.

Customer Service Representative

24-7 Intouch
03.2014 - 06.2016
  • Provide ordering assistance, product tracking, returns assistance, and give information on general merchandise inquiries.

Customer Service/Operations Support Resolution Representative

Staples Inc
09.2006 - 12.2012
  • Provide proactive customer service by contacting customers on changes to an order or order status including items on back order, discontinued items or items ordered in an incorrect unit of measure / buying quantity.
  • Research and resolve inquiries on held order queues and auto generated e-mail systems pertaining to order statuses and procedures, NSP department, merchandising and marketing, credit providers, and delivery delays.
  • Interact with Merchandising to verify purchasing information, confirm large order quantity orders or resolve unsourced lines.
  • Update customers on revised back order estimated delivery date.
  • Respond to customers' product inquiry requests.
  • Provide purchasing alternatives for discontinued or back-order items.
  • Provide inbound and outbound customer service to resolve customer issues.
  • Provide customers with credit card resolution support by validating credit card information, resolving held orders when the order exceeds a predetermined limit and obtain credit authorization.
  • Make outbound calls to customers on credit card orders.
  • Achieve established standards as defined by area.

Client Services Customer Service Representative Mentor 4

Charles Schwab
11.2005 - 08.2006
  • Resolve a variety of complex client inquiries including, but not limited to, navigating products and services; deposit accounts, online bill pay, money link, mobile banking and debit cards.
  • Deliver exceptional client service that delights clients while demonstrating ownership and accountability to ensure that all inquiries are handled efficiently and accurately.
  • Demonstrate passion, energy, empathy and problem-solving skills while delivering unparalleled value and outstanding service to clients via inbound calls.
  • Sensitively handle and troubleshoot escalated client calls by leveraging active listening skills and positive language while being attentive to non-verbal cues to understand a client's needs.
  • Actively navigate between multiple computer programs at any one given time in a dual monitor environment.
  • With focus on service, the client experience and 'one call resolution', partnered with and served as a subject matter expert to internal Schwab employees and departments regarding bank products and procedures.

Customer Service Representative

United Quotes, Inc
09.2003 - 08.2005
  • Sign up new agents on leads service, assist agents with account management, billing, and collections and maintain direct contact with agent for optimal account maintenance.

Financial Service Representative

Retail Employees Credit Union
11.2000 - 08.2002
  • Assist credit union members with a variety of account inquiries.
  • Process mail.
  • Mail-in payments and deposits, take loan applications over the phone, and cross-sell financial services wherever needed.

Housekeeping Service Attendant

St Therese SW
12.1998 - 01.2000

Housekeeping Room Attendant/ Assistant Supervisor

Best Western American Inn
02.1997 - 11.1998

Education

Diploma - Windows 2000 Network Administrator

KRS Computer & Business School
Bloomington, MN
12.2001

Diploma - Computerized Accounting

KRS Computer & Business School
Bloomington, MN
03.2001

Diploma - Office Administration

KRS Computer & Business School
Bloomington, MN
03.1999

Skills

  • Organizational skills
  • Windows NT/2000 Server
  • Peachtree Accounting Software
  • Filing
  • Windows
  • Internet Explorer/Netscape
  • Receptionist
  • Typing 30 (wpm)
  • Office experience
  • CRM software
  • Call center experience

Timeline

Call Center CSR

WSP
11.2024 - 04.2025

Special Ops, Customer Service Rep

Cardinal Health
11.2021 - 02.2024

Donor Outreach Coordinator II

Vitalant
06.2016 - 11.2021

Customer Service Representative

24-7 Intouch
03.2014 - 06.2016

Customer Service/Operations Support Resolution Representative

Staples Inc
09.2006 - 12.2012

Client Services Customer Service Representative Mentor 4

Charles Schwab
11.2005 - 08.2006

Customer Service Representative

United Quotes, Inc
09.2003 - 08.2005

Financial Service Representative

Retail Employees Credit Union
11.2000 - 08.2002

Housekeeping Service Attendant

St Therese SW
12.1998 - 01.2000

Housekeeping Room Attendant/ Assistant Supervisor

Best Western American Inn
02.1997 - 11.1998

Diploma - Computerized Accounting

KRS Computer & Business School

Diploma - Office Administration

KRS Computer & Business School

Diploma - Windows 2000 Network Administrator

KRS Computer & Business School