Julia Childs-Hamlet
Aurora,CO
Summary
Customer service professional with extensive call center experience at WSP and Cardinal Health. Expertise in CRM software and maintaining data confidentiality. Demonstrated ability to enhance customer satisfaction through customized solutions and effective communication. Proficient in multitasking and organization, consistently providing knowledgeable support and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Call Center CSR
WSP
Aurora, CO
11.2024 - 04.2025
- Resolved customer inquiries and account updates through effective problem-solving.
- Processed payments accurately and efficiently while ensuring exceptional customer service.
- Assisted customers with account-related issues, delivering prompt and courteous support.
- Addressed payment processing tasks, maintaining high standards of service quality.
Special Ops, Customer Service Rep
Cardinal Health
Aurora, CO
11.2021 - 02.2024
- Processed orders for distribution centers and internal customers based on scheduling and inventory needs.
- Administered orders within internal systems to ensure accuracy and efficiency.
- Communicated clearly with customers regarding delays, issues, and resolutions.
- Coordinated demand planning to align order fulfillment with customer requirements.
Donor Outreach Coordinator II
Vitalant
Denver, CO
06.2016 - 11.2021
- Recruited existing and potential new donors through telephone outreach and scheduled donations at in-center locations or blood drives.
- Educated donors on various donation procedures and their purposes.
- Converted whole blood donors to automated donation procedures for increased efficiency.
Skills
- CRM software
- Data confidentiality
- Customer support
- Customer engagement
- Call center experience
- Customer focus
- Microsoft Office Suite
- Customer service
- Multitasking and organization
Timeline
Call Center CSR
WSP
11.2024 - 04.2025
Special Ops, Customer Service Rep
Cardinal Health
11.2021 - 02.2024
Donor Outreach Coordinator II
Vitalant
06.2016 - 11.2021
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