Heather Thomas
Fort Worth
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I am currently pursuing a fulltime position with the call center at the Tarrant County tax office.
Overview
19
19
years of professional experience
Work History
Call Center - CSR
Tarrant County Tax Assessor Collector
02.2023 - Current
- Actively listen to assist callers with questions and concerns regarding property tax
- Promptly answers calls and transfers to specialists when necessary
- Maintains awareness and control of the amount of time with each caller
- Completes required compliance and developmental training
Freezer Associate
Sam's Club
11.2022 - Current
- Assist members with questions and concerns to satisfy expectations
- Verifies received product then rotate product and stock
- Maintain signage & locations per layout
- Completes all assigned cleaning tasks
Front Office Receptionist
John J. Lee D.D.S.
05.2022 - 10.2022
- Greet patients and help ensure comfort throughout the visit
- Updating records and filing charts
- Answering telephone and scheduling appointments
- Operates computer via Denttio, fax, and copy machine
- Verifies insurance and process payments
- Taking radiographs
- Sterilizing equipment and operatories
- Assist the dentist with treatments as needed
Produce Team Lead
Sam's Club
10.2006 - 07.2022
- Assist members with questions and concerns to satisfy expectations
- Daily interaction with team for department readiness
- Implementing appropriate signage & locations per layout
- Help associates adhere to food safety regarding cleanliness, sanitation, rotation, storage, receiving, and disposal
- Perform quality inspections daily and cull fresh product
- Receive & verify fresh shipments to process for credit, shortage, overage, or recalls
- Complete required weekly/monthly inventory audits
- Participate in conferences via zoom calls weekly/monthly
- Write and adjust employee schedules when necessary
- Support operations in other fresh departments
- Complete merchandise/ supply orders for fresh areas
- Conduct interviews for potential recruitment
- Perform disciplinary and attendance evaluations
- Assist members with floral requests and design arrangements
- Participated in marketing to help organize and execute events to increase sales and networking within the community
- Developed artistic cake decorating skills within the bakery
- Certified Food Safety Professional
- Awarded Associate of the Month three separate occasions
Education
Bachelor of Science - Biology
Texas Tech University
Lubbock, TX01.2012
Associate of Arts - undefined
South Plains Community College
Lubbock, TX01.2011
Registered Dental Assistant - undefined
Career Centers of Texas
01.2002
Dental Radiology Certification - undefined
01.2001
Skills
- Organizational skills
- Analytical skills
- Customer service skills
- Positive work ethic
- Independent work
- Teamwork
- Office equipment utilization
- Microsoft Applications
- Adaptability
- Flexibility
- Problem-solving
- Effective correspondence
- Time management
- Multitasking
Timeline
Call Center - CSR
Tarrant County Tax Assessor Collector
02.2023 - Current
Freezer Associate
Sam's Club
11.2022 - Current
Front Office Receptionist
John J. Lee D.D.S.
05.2022 - 10.2022
Produce Team Lead
Sam's Club
10.2006 - 07.2022
Associate of Arts - undefined
South Plains Community College
Registered Dental Assistant - undefined
Career Centers of Texas
Dental Radiology Certification - undefined
Bachelor of Science - Biology
Texas Tech University
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