Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cora Peete

Phoenix,AZ

Summary

Dynamic Human Resources Specialist with a proven track record at the United States Army, excelling in training and leadership. Recognized for reducing late pay transactions by 87% and streamlining procedures. Adept in Microsoft Excel and skilled in problem-solving, ensuring efficient operations and exceptional team performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

FEMA Help Center CSR

Sierra7
Remote, AZ
11.2024 - 01.2025
  • Answering Inquiries:CSRs address a wide range of questions from callers, including those about disaster declarations, application processes, eligibility requirements, and the status of their applications.
  • Providing Information:They offer detailed information about FEMA programs, such as the Individual Assistance (IA) program, the Public Assistance (PA) program, and other available resources.
  • Making Referrals:When a caller's issue is outside of FEMA's direct scope, CSRs can connect them with other agencies or organizations that can provide the necessary assistance.
  • Escalating Calls:If a call requires more specialized knowledge or intervention, CSRs can escalate it to a supervisor or other relevant specialist.
  • Using Technology:CSRs rely on standard technology like computers, phones, email, and web browsers to perform their duties, including accessing information databases and communication platforms.
  • Following Procedures:They are expected to follow established procedures and scripts when handling calls, ensuring consistent and accurate information is provided.

Customer Care II Team Lead

ComputerShare
08.2022 - 01.2024
  • Responsible for assisting with the team chat, coaching, and team meetings
  • Review Advance loan documents, Escrow Inquiry, Payment Inquiries
  • Responsible Escalated issues, ACH setup/cancel, payment correct/cancel, Web Navigation
  • Athecate/verify routing calls to correct departments.
  • High volume call center that handles Outgoing/Incoming calls (cold/warm)
  • Responsible to follow and review Standard Operating Procedures for military administration.
  • Review all administrative and confidential military personnel related correspondence. Military personnel files include: LES (Leave Earning Statement), pay inquiries, personal records, promotions, orders and more.
  • Responsible for the training, guidance, professional development, and welfare of 7 administrative personnel assigned to the section.
  • Maintained an HRIS database/SIPR: tracking incoming and outgoing soldiers and all pertaining personnel records.
  • Worked directly with the Major and Officer of the Command.
  • Evaluated personnel documents such as Awards, Physical Training (PT) records, Army Call Logs and Deployment/ General/ TDY(temporary duty)/PCS(Permanent Change of Station) Orders
  • Help conduct and prepare staff meetings, army briefings, SITREP (Status Report)

COVID 19 Medical Service Coordinator SME

Sierra7
Remote
08.2020 - 07.2021
  •  Provide remote-based call center lead support for a company that specializes in application
    development, call center operations or records management.
     Strategize, plan, perform application development, records management and provide technical
    expertise.
     Maintain a current understanding of CDC Info regulations, policies, and procedures in order to
    provide knowledgeable responses to call center representative to assist them with numerous telephone
    inquiries in a courteous, timely and professional manner

Human Resources Specialist

United States Army
02.2001 - 08.2007
  • Human Resource Specialist
     Revised finance Standard Operating Procedures to streamline pay inquiries, resulting in dramatic
    reduction of pay problems
     Responsible for the training, guidance, professional development, and welfare of 11 administrative
    personnel assigned to the section.
     Reduced late pay transactions by 87%
     Maintained an HRIS database: tracking incoming and outgoing soldiers and all pertaining personnel
    records
    Ammunition Specialist
     Successfully managed several projects concurrently, making decisions, adjusting to shifting priorities,
    and meeting deadlines as Supply Sergeant for detachment while deployed in Iraq Utilized computer software application, such as Microsoft Word, Excel, Outlook and PowerPoint to
    maintain accurate up to date information as well as for conducting briefings with other departments
    and work groups
     Interacted responsibly with multiple levels of leadership, including multiple governmental agencies.
     Maintained unit property book, valued at more than $4 million; ensured 100% accountability through
    scheduled monthly, quarterly, and annual inventory check and communicated information to higher
    echelons

    Petroleum Specialist
     Primarily responsible for supervising and managing the reception, storage and shipping of bulk or
    packaged petroleum-based products
     Managed POL products and associated distribution facility 95% accuracy
     Coordinated with various departments for petroleum and water accounting activities

Education

Information Technology Specialist -

Interactive College of Technology
01.2023

Medical Assistant -

Allen School of Health Sciences
01.2013

Human Resource Specialist -

United States Army
01.2006

Skills

  • Administrative Support
  • Meeting/Travel Logistics
  • Organizational Skills
  • Time Project Management
  • Research and Analysis
  • Leadership
  • Problem Solving
  • Interpersonal skills
  • Attention to Detail
  • Action-Oriented Strong
  • Dedicated Team Player
  • Adaptability
  • Government Security Clearance
  • Video Conference Software
  • Computer Literacy
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Excel
  • Combat lifesaver qualified
  • Scheduling
  • SIPR/HRIS
  • 55 WPM

Certification

Governance, Risk, Compliance, and Data Privacy

IBM SkillsBuild

Issued 12/13/24

Vulnerability Management

IBM SkillsBuild

Issued 12/29/24

System and Network Security

IBM SkillsBuild

Issued 1/28/25

Cloud Security

IBM SkillsBuild

Issued 1/28/25

Security Operations and Management

IBM SkillsBuild

Issued 1/28/25

Incident Response and Systems Forensics

IBM SkillsBuild

Issued 1/28/25

Timeline

FEMA Help Center CSR

Sierra7
11.2024 - 01.2025

Customer Care II Team Lead

ComputerShare
08.2022 - 01.2024

COVID 19 Medical Service Coordinator SME

Sierra7
08.2020 - 07.2021

Human Resources Specialist

United States Army
02.2001 - 08.2007

Information Technology Specialist -

Interactive College of Technology

Medical Assistant -

Allen School of Health Sciences

Human Resource Specialist -

United States Army

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Cora Peete