Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RICK SEGURA

Fort Worth

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Debt Collection/CSR- Call Center

TTEC
11.2024 - Current
  • Accurately researched and documented customer accounts on multiple software programs.
  • Collected on delinquent accounts to reduce overdue balances.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Exceeded performance goals through proactive outreach efforts and exceptional negotiation skills in securing repayment agreements.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Image Review Agent- Data Entry

TTEC
08.2021 - 11.2024
  • Contributed to successful project outcomes by meeting deadlines and exceeding performance expectations as an Image Review Clerk.
  • Reviewed images and selected best frames to accurately bill customers.
  • Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
  • Reduced data entry errors with thorough quality assurance measures and regular audits.

Stower

Amazon
04.2020 - 08.2021
  • Sorted over 3000 products onto shelves according to type, weight, and size.
  • Utilized scanning equipment to quickly locate and identify items and stock locations.
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.
  • Contributed to the achievement of departmental goals by consistently meeting or exceeding individual performance targets.
  • Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.

Warehouse Associate

Walmart
08.2016 - 02.2020
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

Cooper High School
Abilene, TX
05-2016

Skills

  • Call center experience
  • Excellent communication
  • Positive attitude
  • Order picking and processing
  • Microsoft outlook
  • Customer service
  • Computer proficiency
  • Handheld scanner

Languages

English
Native or Bilingual

Timeline

Debt Collection/CSR- Call Center

TTEC
11.2024 - Current

Image Review Agent- Data Entry

TTEC
08.2021 - 11.2024

Stower

Amazon
04.2020 - 08.2021

Warehouse Associate

Walmart
08.2016 - 02.2020

High School Diploma -

Cooper High School

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RICK SEGURA