Developed skills in high-pressure financial environment, excelling in negotiation and conflict resolution. Skilled in managing sensitive client interactions and adept at finding mutually beneficial solutions. Seeking to transition into new field where these skills can drive positive outcomes and build strong professional relationships.
Overview
3
3
years of professional experience
Work History
Debt Recovery Specialist/Call Center
Commercial Acceptance Company
Camp Hill, PA
07.2025 - 03.2026
Negotiated settlements on outstanding accounts, resulting in increased recovered funds without resorting to litigation or additional costs.
Enhanced team productivity through active participation in meetings, sharing ideas for improvement, and fostering a positive work environment built on collaboration and mutual respect..
Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
Student
Commonwealth Charter Academy
Harrisburg, PA
01.2023 - 06.2025
Collaborated on group projects to complete professional deliverables.
Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
Optimized lab setup procedures, reducing preparation time for experiments.
Gathered, organized and input information into digital database.
Car Wash Attendant/Cashier
Cloud 10
Mechanicsburg, PA
06.2024 - 08.2024
Operated car wash equipment to ensure efficient vehicle cleaning processes.
Conducted pre-wash inspections to identify vehicle needs and recommend appropriate services.
Collaborated with team members to streamline workflows and improve service delivery times.
Greeted customers and assessed needs to recommend suitable car wash services.
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA
Skills
Proficiency in MS Office Suites
Customer service
Call center experience
Negotiation
Teamwork and collaboration
Accomplishments
Collected over $10,000 in one day as a Debt Recovery Specialist.
Collaborated with my team at Commerical Acceptance Company to hit and exceed our monthly goals.
Used Microsoft Excel to track financial spreadsheets.
Requested by Cloud 9 customers to detail their vehicles, due to the strong rapport that I built with my customer base.