Cecelia Barlow
McDonough,GA
Summary
Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Debt Recovery Specialist
Direct Recovery Services Inc
Two Harbors MN
02.2018 - 01.2021
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
- Worked in call center environment handling manual and automatically dialed outbound calls
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Used scripted conversation prompts to convey current account information and obtain payments.
Medical Collections Specialist
Transworld Systems
Melville NJ
02.2015 - 02.2016
- Performed targeted collections on past due accounts aged over 180 days
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
Administrative Assistant
Wachspress And Rainear Cardiology
Vineland NJ
03.2009 - 03.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
High School Diploma -
Buena Regional High School
Buena, NJ06.2003
Skills
- Relationship development
- Problem resolution
- MS Office
- Accurate payment posting
- Team management
- Achieved performance goals on consistent basis
- Used skip tracing and other techniques to locate debtors
- Maintained high volume of calls to meet demands of busy group
- Used scripted conversation prompts to convey current account information and obtain payments
Certification
- FDCPA CERTIFIED
- MILLION DOLLAR CLUB MEMBER
Additional Information
I completed a comprehensive course annually to become certified. I was able to achieve the million dollar milestone twice during my tenure with Transworld Systems.
Timeline
Debt Recovery Specialist
Direct Recovery Services Inc
02.2018 - 01.2021
Medical Collections Specialist
Transworld Systems
02.2015 - 02.2016
Administrative Assistant
Wachspress And Rainear Cardiology
03.2009 - 03.2014
High School Diploma -
Buena Regional High School
- FDCPA CERTIFIED
- MILLION DOLLAR CLUB MEMBER