Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Cecelia Barlow

McDonough,GA

Summary

Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Debt Recovery Specialist

Direct Recovery Services Inc
02.2018 - 01.2021
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Medical Collections Specialist

Transworld Systems
02.2015 - 02.2016
  • Performed targeted collections on past due accounts aged over 180 days
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.

Administrative Assistant

Wachspress And Rainear Cardiology
03.2009 - 03.2014
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

High School Diploma -

Buena Regional High School
Buena, NJ
06.2003

Skills

  • Relationship development
  • Problem resolution
  • MS Office
  • Accurate payment posting
  • Team management
  • Achieved performance goals on consistent basis
  • Used skip tracing and other techniques to locate debtors
  • Maintained high volume of calls to meet demands of busy group
  • Used scripted conversation prompts to convey current account information and obtain payments

Certification

  • FDCPA CERTIFIED
  • MILLION DOLLAR CLUB MEMBER

Additional Information

I completed a comprehensive course annually to become certified. I was able to achieve the million dollar milestone twice during my tenure with Transworld Systems.

Timeline

Debt Recovery Specialist

Direct Recovery Services Inc
02.2018 - 01.2021

Medical Collections Specialist

Transworld Systems
02.2015 - 02.2016

Administrative Assistant

Wachspress And Rainear Cardiology
03.2009 - 03.2014

High School Diploma -

Buena Regional High School
  • FDCPA CERTIFIED
  • MILLION DOLLAR CLUB MEMBER

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Cecelia Barlow