Liesle-Mari Ferreira
Provo
Summary
Results-driven Debt Collector with proven expertise in negotiating repayment plans and reactivating non-performing accounts to enhance collection rates. Developed customer reports to track payments and identify trends, supporting informed decision-making. Fostered strong client relationships to promote timely payments while ensuring adherence to company policies and compliance standards.
Overview
14
14
years of professional experience
Work History
Debt Recovery Specialist
GL Incorporated
Randburg
07.2012 - 03.2026
- Managed customer accounts, leading to effective recovery of outstanding debts.
- Communicated with clients to negotiate payment plans and settlements.
- Analyzed financial records to identify collection opportunities and strategies.
- Documented interactions and updates in the debt recovery system accurately.
- Monitored customer accounts regularly to prevent further delinquencies from occurring.
- Performed skip tracing techniques to locate missing or hard-to-find customers.
- Identified patterns in customer behavior, providing insights into potential future delinquency rates.
- Educated clients on credit policies and debt obligations, enhancing their understanding and compliance.
- Developed reports on recovery activities for management review regularly.
- Trained new staff on debt collection processes and best practices effectively.
- Promptly escalated unresolved disputes or complex cases for further investigation.
- Participated in team meetings designed to discuss solutions for difficult cases or improve overall workflow processes.
Education
High School Diploma -
Afrikaans Hoerskool
Germiston01-2010
Skills
- Debt negotiation
- Collection strategies
- Asset recovery
- Financial analysis
- Account management
- Transaction management
- Customer relationship management
- Proficiency in [software]
- Problem solving
- Negotiation techniques
- Performance improvements
- Time management
- Effective communication
Languages
English
Native/ Bilingual
Afrikaans
Native/ Bilingual
Accomplishments
- Top Performer Year 2020
- Top Performer Year 2021
- Top Performer Year 2022
- Top Performer Year 2023
- Top Performer Year 2025
Timeline
Debt Recovery Specialist
GL Incorporated
07.2012 - 03.2026
High School Diploma -
Afrikaans Hoerskool