Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
8b
Catherine Creech

Catherine Creech

Burlington,NC

Summary

Dynamic travel blogger and former Customer Service Representative at Central Carolina Insurance Agency, skilled in exceptional writing and conflict resolution. Achieved significant website traffic growth through engaging content and strategic social media outreach. Proven ability to enhance customer loyalty and drive sales through effective communication and relationship-building.

Overview

40
40
years of professional experience

Work History

Travel Blogger

Myself
05.2019 - Current
  • Increased website traffic by consistently producing high-quality travel content and engaging with readers through blog comments and social media.
  • Streamlined site navigation by organizing content into clear categories that catered to various reader interests.
  • Maintained a consistent posting schedule, ensuring fresh content was available for readers on a regular basis.
  • Utilized photography skills to capture striking images that enhanced blog content and social media posts.
  • Managed email marketing campaigns to drive traffic back to the blog while keeping subscribers informed about new content updates.
  • Created informative city guides featuring hidden gems discovered during travels.

Online Sales Manager

Myself
06.2015 - 05.2019
  • Boosted online sales by optimizing product listings and descriptions for greater search engine visibility.
  • Managed inventory efficiently, ensuring consistent stock levels and timely order fulfillment.
  • Created visually appealing online content that showcased products effectively, driving increased interest and sales opportunities.
  • Provided exceptional customer service, addressing inquiries promptly and resolving issues effectively.

Retail Store Manager

Myself
03.2012 - 05.2015
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Representative

Central Carolina Insurance Agency
09.2001 - 11.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. Responsible for my own list of clients,
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. Recording each phone call.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team. Including monthly sales contests.

Education

Secretarial Skills, Typing, Phone Skills

LaFollette High School
Madison, WI
06-1978

Skills

  • Exceptional writing and content strategy, including keyword research
  • Social Media expertise, audience engagement
  • Website development and design
  • Digital Photography
  • Time management and multitasking skills
  • Data entry
  • Customer relations
  • Computer proficiency
  • Complaint handling and conflict resolution
  • Administrative support
  • Attention to detail and records management

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Promptly returned client calls before day's end, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Achieved customer satisfaction ratings through helping team members reach their goals.

Interests

  • Sharing my travel tips and photos with fellow enthusiasts through social media
  • I enjoy helping others and giving back to the community through church activities, helping those less fortunate or in need
  • Enjoy joining others for bird watching or community hikes for overall physical and mental well-being
  • Documenting and sharing travel experiences through my website; 50over55com
  • Gardening is one of my passions as well as growing a variety of houseplants
  • Knitting and crocheting is a great way to learn a new skill while relaxing and reducing stress

Timeline

Travel Blogger

Myself
05.2019 - Current

Online Sales Manager

Myself
06.2015 - 05.2019

Retail Store Manager

Myself
03.2012 - 05.2015

Customer Service Representative

Central Carolina Insurance Agency
09.2001 - 11.2011

Secretarial Skills, Typing, Phone Skills

LaFollette High School

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