Sharon Rogles
Waynesville,NC
Summary
Dynamic entrepreneur with a proven track record in customer relations and small business operations. As the Owner of an Airbnb management company, I established a loyal client base and enhanced satisfaction through personalized service. Previously, as Staff Manager at Laurel Ridge Country Club, I mentored staff and fostered collaboration. I'm also a life coach, so working with people is my strongest gift, both in work, sales, building teams and I bring high levels of inspiration to any job I take on. I've also had some years before my business, working with international non-profits, and ministry and disaster relief related work. I love working, helping and taking care of people so I do well with customers and clients and sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner
Myself
01.2020 - Current
- Achieved high client satisfaction through effective customer service strategies.
- Established and operate a successful Airbnb management company with 20+ properties.
- Cultivated a loyal client base with personalized service and prompt issue resolution.
- Supervise daily operations and housekeeping teams to ensure exceptional guest experiences.
- Conduct payroll checks to maintain accurate staff compensation and financial integrity.
Staff Manager
Laurel Ridge Country Club
03.2018 - 12.2020
- Mentored junior staff, fostering professional growth and enhancing team efforts.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Early Childhood Care And Education
Tateyama School -
Japan06.1989
Associate of Arts - Educational Leadership And Management
Christian Light Education (CLE)
San Diego, CA06.1992
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Team oversight
- Staff hiring
- Business launch
- Employee development
- Certified Life Coach - Motivation
- Human resources
- Sales management
Certification
Life Coach - NY Certified
CERT - First Responder
Leadership Skills
Timeline
Owner
Myself
01.2020 - Current
Staff Manager
Laurel Ridge Country Club
03.2018 - 12.2020
Associate of Arts - Early Childhood Care And Education
Tateyama School -
Associate of Arts - Educational Leadership And Management
Christian Light Education (CLE)