Catherine Cruz

My day-to-day was as an acting supervisor role and to provide administrative support to the Facilities Manager and the facilities organization, global accountant and Director of real-estate. Managed office functions including Work Order coordination, Security badge and access assignments, database management, daily office operations, coordination of budgeting/accounting systems, state and federal compliances, ISO-14001 industry compliances.

• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Managing equipment and supply needs, including furniture, telecommunications, kitchen appliances, office equipment and supplies, and climate control
• Supervising reception, security, cleaning crews and providing badges for onsite employees
• Oversaw successful relocation projects, minimizing downtime and ensuring smooth transitions between facilities.
• Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
• Led facility management staff and consultants in producing business plan that focused on facility operations. I was hired to assist with company access to provide access to construction project for a 2500 ft. construction build-out of an Innovation lab
• Construction started in November 2020 and ended with the magnificent build it tests its rooms, collaboration rooms.
• Open concept common area, and immaculate conference rooms
• This role required a quick thinker and the ability to manage multiple tasks simultaneously documenting processes and keeping maintenance records
• Liaising with vendors and suppliers on behalf of senior managers.
• Participating and coordinating meetings with several vendors weekly
• Scheduling vendors on-site and calendaring meetings
• Security badge and access assignments, database management, daily office operations, and coordination of budgeting/accounting systems. I have had multiple promotions leading to better financial opportunities.
• Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
• Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
• Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Championed workplace health initiatives, creating a culture of wellness that contributed to higher employee engagement levels.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Reduced energy consumption through the installation of energy-efficient systems and monitoring usage patterns.

• · Accounting systems, Yardi, AMEX reconciliation tools, invoicing, P.O.s Workday, iOffice,
• · Microsoft suite: Gmail, Outlook, Calendar, PowerPoint, Excel, Word Doc.
• · Multi-line experience
• · Receptionist
• · Shipping domestic and international.
• · Maintenance of all copier and fax equipment
• · Calendaring and reserving conference rooms
• · Catering

As a Facilities Coordinator at BMC, my responsibilities included providing administrative support to the Facilities Manager and the Global account manager in a C-suite office. I managed functions such as coordinating work orders.

· Assisted -working-remote-executive assistants, domestically and internationally, to in-office managing meeting room organization, managing catering for C-suite level executives.

· Sit at the front desk and interface with clients; assist with catering setup; reserve conference rooms; and order weekly lunches for the building.

• Facility Coordinator role provides administrative support to managers and supervisor levels of facilities operations
• Communicate with vendors, contractors, movers scheduling repairs and maintenance
• Distributing and closing work orders as required
• Coordinates service requests
• Ability to handle multiple projects simultaneously
• Assisted with monthly budget and YTD, cost savings, and monthly variances/narrative reports for assigned client/property

• Property Manager, Facility Manager, Office Operations
• Office Operations- Trained employees in day to day process of the industry in Storage
• Demonstrated leadership in team building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
• Proven track record of top tier performance
• Oversee delinquent tenant processes by coaching team to reduce delinquency rates and improve company retention
• Performed bi-monthly auctions
• Conduct monthly audits and ensure operational compliance standards and safety compliance were met
• Exceptional communication and time management skills
• Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
• Passion for sales and customer service excellence
• Maintenance and Care of buildings- Managed physical assets including repair and maintenance systems, Supply orders and vendor management, and cleaning standards
• Experience managing operational audits and payroll budgets