Catherine De Leon
Operations Manager
Dallas,TX
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Roots Market And Juicery
Dallas, Texas
07.2018 - Current
- Introduced new methods, practices and systems to reduce turnaround time. Orchestrated change of internal controls to improve operational efficiencies by introducing modern POS systems and human resource tools which eliminated unnecessary burdens.
- Spearheaded department training to enhance employee performance and boost employee productivity. Achieving a reduced turnover rate, employee complaints, and call ins. Assisted in recruiting, hiring and training of team members.
- Initiated and executed the rebranding from Roots Pressed Juices to Roots Market and Juicery that included expansion to a new location and carrying additional products.
- Traveled to 7 locations across Texas weekly to manage each store and perform reviews for every employee. Managed a cross functional team of 20 individuals across 7 locations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills, even tailoring to the unique needs of VIP clients.
- Sustained annual revenues exceeding $1MM despite Covid19 and store closures.
- Accelerated revenue by 150k as the top performing sales associate, generating 12.5% of all annual sales.
Sales Associate
Lone Chimney Merchantile
Dallas, TX
11.2017 - 07.2018
- Helped customers complete purchases, locate items and join reward programs. Opened and closed the store independently. Issued receipts and processed refunds, credits or exchanges.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs. Launched a POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Bachelor of Arts - Criminology
St. Mary's University
San Antonio 08.2013 - 05.2017
Skills
Work flow planning
Supply Chain Management
Natural leader
Employee relations and conflict resolution
Project planning and development
Budgeting
Operations management
Risk analysis and management
Timeline
Operations Manager
Roots Market And Juicery
07.2018 - Current
Sales Associate
Lone Chimney Merchantile
11.2017 - 07.2018
Bachelor of Arts - Criminology
St. Mary's University
08.2013 - 05.2017