Hardworking and passionate job seeker with strong organizational skills eager to make a career change by securing an entry-level IT support service position. Currently seeking to obtain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A team player that is flexible and eager to take on new roles, ideologies, and responsibilities!
Hi, I’m
Catherine Doan
Greensboro,NC
Summary
Overview
6
years of professional experience
Work History
Porterhouse Burger Company
Kitchen Line Cook
04.2021 - 09.2022
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Rosenblum Law Firm
Legal Intake Specialist
12.2020 - 01.2021
Job overview
- Communicated pertinent information to clients via phone, email and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Reviewed case files and reported case progress to clients.
- Assisted attorneys with reviewing and organizing witness reports.
- Generated leads to meet and exceed revenue goals by identifying new clients.
Guilford County Public Defenders Office
Undergraduate Student Intern
01.2020 - 03.2020
Job overview
- Assisted attorneys with reviewing and organizing witness reports.
- Worked in team environment to maintain high levels of productivity.
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Researched statutes, decisions, legal articles and codes.
- Reviewed case files and reported case progress to clients.
- Contacted clients via jail visits, phone, or email to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email and mail.
Binh Minh Vietnamese Restaurant
Lead Waitress/Hostess
08.2015 - 02.2020
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
University of North Carolina At GreensboroGreensboro, NC
Bachelor of Arts from Sociology Concentration in Criminology
08.2021
University Overview
- Dean's List
- International Sociology Honors Society; Alpha Kappa Delta
- Cum Laude
Skills
- Workflow Coordination
- Effective Time Management
- Hospitality and Accommodation
- Sales Techniques
- Complex Problem-Solving
- Relationship Management
- Team Collaboration
- Customer Service and Rapport
- Adaptable and Flexible
- Maintenance and Repair Management
- Employee Training
Languages
Vietnamese
Native or Bilingual
Timeline
Kitchen Line Cook
Porterhouse Burger Company
04.2021 - 09.2022
Legal Intake Specialist
Rosenblum Law Firm
12.2020 - 01.2021
Undergraduate Student Intern
Guilford County Public Defenders Office
01.2020 - 03.2020
Lead Waitress/Hostess
Binh Minh Vietnamese Restaurant
08.2015 - 02.2020
University of North Carolina At Greensboro
Bachelor of Arts from Sociology Concentration in Criminology
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