Catherine Dobbs
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Community Event Staff
Florida Panthers
10.2023 - Current
- Promoting the Florida Panthers of the National Hockey Team across South Florida
- Obtaining data from the public to widen the fan base of the Florida Panthers
- Work off-site events (street hockey/school programs, sports tournaments, sponsor appearances, etc.) to promote the Panthers
- Responsible for set-up and teardown of as well as distributing promotional items while interacting with fans
- Assist with the promoting of the Panthers Kids Club and working Kids Club Events such as Learn to Play and Try Ball Hockey
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Guest Experience Event Staff Supervisor
Miami Marlins
01.2023 - Current
- Work large events such as; World Baseball Classic, Monster Jam, Drone Racing League Finals, Concerts, and Major League Baseball Games
- Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees across various departments
- Prioritize and dispatch stadium personnel in response to non-emergency and emergency service calls retrieved via phone call, SMS message, and radio
- Utilize multi-channel communication systems for dispatch and maintain call logs via Incident Management Software.
- Process and evaluate incoming incident reports via 24/7 Software and respond using appropriate communication and dispatch procedures.
- Developed detailed incident reports, documenting all aspects of each incident.
- Utilized and became proficient in 24/7 Incident Management Software.
- Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact
- Exhibit a friendly, guest service-oriented attitude and professional appearance at all times
Social Media Manager
Powerhouse Mechanics
08.2022 - 01.2023
- Maintain a professional appearance of the brand on various social media platforms
- Develop strategies to increase followers and overall audience engagement on the platforms, grew account by 45,000 followers during tenure.
- Produce content for the main social media accounts while managing and creating schedules for 15 other employee-run accounts
- Review analytics across various social media platforms.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Game Day Operations Intern
Orange County Riptide Baseball
06.2022 - 07.2022
- Enhanced fan experience by efficiently managing game day operations and ensuring smooth event execution.
- Managed gate and welcomed guests for all home games
- Assisted in running all aspects of stadium operations including game day info form and general stadium cleanliness
- Helped to maintain stadium policies regarding customer service and other issues
- Assisted in any area needed by Director of Baseball Operations
- Assisted in the setup/tear-down of various areas before and after each home game.
- Managed and helped staff merchandising and concessions stands
- Coordinated with other interns on various tasks, resulting in a well-organized and successful event environment.
- Participated in pre-event meetings, contributing valuable input toward the improvement of game day operations.
Education
B.A. Communication Studies - Communications And Digital Media
California Baptist University
Riverside, CA12.2022
Skills
- 24/7 Incident Management Software
- Supervision and leadership
- Decision-Making
- Excellent Communication
- Analytical and Critical Thinking
- Dependable and Responsible
- MS Office
- Organization and Time Management
- Problem-Solving
- Multitasking Abilities
Certification
Hootsuite: Social Media Marketing
References
References available upon request.
Timeline
Community Event Staff
Florida Panthers
10.2023 - Current
Guest Experience Event Staff Supervisor
Miami Marlins
01.2023 - Current
Social Media Manager
Powerhouse Mechanics
08.2022 - 01.2023
Game Day Operations Intern
Orange County Riptide Baseball
06.2022 - 07.2022
B.A. Communication Studies - Communications And Digital Media
California Baptist University
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