Summary
Work History
Education
Skills
Languages
Timeline
Generic

Catherine Fale

SeaTac,WA

Summary

Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments.

Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.

Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities. Knowledge of managing medication schedules and coordinating with healthcare providers to ensure comprehensive care plans.

Work History

Baggage Encoder Agent

Prime Flight Aviation
SeaTac, WA
2023 - 2026

•Entered destination flight and passenger information into the airport's automated baggage tracking system through scanning or manual input.

•Monitored conveyor belts in the bag room to maintain proper alignment of bags and resolved any jams using safety tools.

•Communicated with airline personnel and the BHS control room regarding misrouted'l, bags, suspicious items, or equipment issues.

  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Coordinated luggage handling and ensured timely delivery to flights.
  • Assisted in lifting and transporting heavy bags weighing up to 50–60 lbs. Supported colleagues by bending, twisting, and staying on feet throughout tasks. Maintained an active presence in fast-paced environments.

Security Officer

Securitas Security Services
Honolulu, HI
2019 - 2023
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and mitigate potential security risks.
  • Responded promptly to alarms and incidents, assessing situations for appropriate action.
  • Collaborated with law enforcement during investigations to enhance incident response.
  • Maintained detailed logs of daily activities and incidents for accurate reporting.
  • Implemented access control procedures to manage entry points effectively.
  • Assisted in training new security staff on protocols and emergency procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.

Patient Care Technician

Bayada
Hawaii Honolulu
2019 - 2019
  • Assisted patients with daily living activities and personal care tasks.
  • Maintained cleanliness and safety standards in patient environments.
  • Educated patients and families on health management and community resources.
  • Adapted to varying patient needs, demonstrating flexibility in care delivery.
  • Contributed to workflow efficiency through effective communication with team members.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assessed patient needs and provided direct care under supervision.
  • Assisted in monitoring vitals and documenting patient progress accurately.
  • Collaborated with healthcare team to implement patient care plans effectively.
  • Educated patients on health management and post-care instructions.
  • Maintained cleanliness and organization of care environment to ensure safety.
  • Enhanced workflow efficiency by streamlining daily care routines.
  • Participated in quality improvement initiatives to elevate patient satisfaction.
  • Maintained a clean and organized work environment, contributing to overall safety and hygiene standards.
  • Developed rapport with long-term patients, fostering trust through consistency in quality care provision.
  • Instructed patients in at-home care and continued treatments.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Cared for patients by providing personal assistance and ambulation.
  • Safely transferred patients using appropriate lifting techniques or mobility assistance devices as needed.
  • Provided emotional support to patients and their families, fostering a positive healing environment.

Caregiver

Fatuaiga Home Care
Ottoville, Tafuna
2017 - 2018
  • Assisted clients with daily living activities, enhancing overall well-being and comfort.
  • Developed personalized care plans in collaboration with families and medical teams.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.

Education

High School Diploma -

Samoana Highl School
American Samoa
06-2017

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Technical skill
  • Safety awareness
  • Heavy lifting proficiency
  • Time management
  • Respectful and compassionate
  • Report writing
  • CCTV surveillance
  • Detail-oriented
  • General security
  • Incident reporting
  • CCTV monitoring
  • Superior customer service
  • FLUENT IN LANGUAGE
  • Document management
  • Operating equipment
  • Baggage checking
  • Baggage sorting
  • Safety protocol
  • Airport regulations
  • Willing to learn
  • Attention to detail
  • Lifting and sorting
  • Warehouse safety
  • Loading and unloading
  • Order picking
  • Organizational skills

Languages

Samoan
Native or Bilingual
English
Native or Bilingual

Timeline

Baggage Encoder Agent

Prime Flight Aviation
2023 - 2026

Security Officer

Securitas Security Services
2019 - 2023

Patient Care Technician

Bayada
2019 - 2019

Caregiver

Fatuaiga Home Care
2017 - 2018

High School Diploma -

Samoana Highl School