Elton Delamon
Malvern,PA
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
6
6
years of professional experience
Work History
Baggage Service Office Agent
Piedmont Airlines, Inc
05.2019 - Current
- Informed clients of policies and procedures.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Education
High School Diploma -
Cathedral High School
Liberia-West Africa 04-1995
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Clear communication
- Ensuring customer satisfaction
Timeline
Baggage Service Office Agent
Piedmont Airlines, Inc
05.2019 - Current
High School Diploma -
Cathedral High School
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