Open To Work
Catherine Ferrell
Roanoke,VA
Summary
Seasoned Customer Service Executive with robust experience in managing and resolving customer queries, complaints, and requests. Demonstrated strengths in enhancing customer satisfaction levels while streamlining processes to ensure efficiency. Proven track record of training and leading customer service teams resulting in improved performance and increased productivity.
Overview
10
10
years of professional experience
Work History
Customer Service
Kroger
Roanoke, VA
04.2025 - Current
- Answer phone
- Assist customer with their returns. wrong price merchandise.
- Assist with bill pay, money orders, change
- Lottery
- Provided excellent customer service to all patrons.
Customer Serbvice/Cash Officer
Lowe's
Roanoke, VA
01.2023 - Current
- Processed cash transactions accurately and efficiently at Lowe's retail locations.
- Managed cash drawers and balanced registers at the end of each shift.
- Assisted customers with inquiries and resolved payment-related issues promptly.
- Monitored inventory levels for cash supplies and requested replenishments as needed.
- Provided feedback to management on workflow improvements for cashier operations.
- Processed incoming payments, including checks and electronic fund transfers.
- Compiled daily transaction reports for review by management.
- Resolved customer inquiries related to payments, refunds, and other financial matters.
Customer Service
BJ's Wholesale
Roanoke, VA
04.2021 - 11.2023
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Developed customer service procedures, policies and standards for customer service department.
- Identified and resolved customer service issues.
- Provided customer service in a professional manner.
- Drafted policy documents related to customer service standards.
- Provided exceptional customer service to high-profile clients.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
Customer Service
Walmart Neighborhood Market
Roanoke, VA
12.2015 - 04.2020
- Developed processes for customer service operations to ensure consistency in customer service delivery.
- Developed customer service procedures, policies and standards for customer service department.
- Identified and resolved customer service issues.
- Provided excellent customer service to all patrons.
- Provided exceptional customer service to high-profile clients.
- Documented customer service requests and resolved problems accordingly.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Provided excellent customer service to library patrons.
- Coordinated customer service initiatives and staff training.
Education
Jefferson High School
Roanoke, VASkills
- Point-of-sale systems
- Customer inquiries resolution
- Policy development
- Inventory monitoring
- Financial processing
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Team collaboration
- Superior customer service
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Customer Service
Kroger
04.2025 - Current
Customer Serbvice/Cash Officer
Lowe's
01.2023 - Current
Customer Service
BJ's Wholesale
04.2021 - 11.2023
Customer Service
Walmart Neighborhood Market
12.2015 - 04.2020
Jefferson High School