Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Francis

Hartford,CT

Summary

Dynamic and results-driven professional with experience at Fed Ex Warehouse, excelling in package handling and safety protocols. Proven ability to enhance efficiency through effective team collaboration and meticulous attention to detail. Skilled in heavy lifting and adaptable to change, consistently achieving operational goals while maintaining a safe work environment.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Package Handler

Fed Ex Warehouse
04.2025 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Stored and secured packages in designated areas to prevent damage and theft.

Concessions Cashier

OVG Food Group
11.2021 - Current
  • Improved customer satisfaction by providing efficient and friendly service at the concession stand.
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Responded to customer complaints to help resolve issues.
  • Operated POS systems proficiently for accurate order processing and payment collection.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Adhered to alcohol service policies and procedures.
  • Corrected order issues, provided refunds, and replaced items.

Concessions Cashier

Hartford Yard Goats
03.2023 - 08.2023
  • Supported team members with various needs depending on customer influx and demand.
  • Consistently provided friendly service to promote better customer engagement.
  • Collaborated with team members to ensure smooth operations during high-volume periods.
  • Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
  • Contributed to a welcoming environment by greeting customers warmly upon arrival at the concession stand.
  • Efficiently restocked supplies as needed, maintaining optimal levels for uninterrupted service.
  • Served snacks requiring specific care, refrigeration and preparation upon purchase.

Package Handler

Macy's Warehouse
09.2021 - 01.2022
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Communicated with supervisors about delays or other issues with shipments.

Lead Sales Associate

Crossmark
04.2016 - 09.2021
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Aro Coordinator

Macys Warehouse
05.2017 - 08.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Education

GED -

St Marks Adult Ed
Staten Island, NY
06-2004

Skills

  • Heavy lifting
  • Team collaboration
  • Warehouse safety
  • Package unloading
  • Adaptable to change
  • Willing to learn

Timeline

Package Handler

Fed Ex Warehouse
04.2025 - Current

Concessions Cashier

Hartford Yard Goats
03.2023 - 08.2023

Concessions Cashier

OVG Food Group
11.2021 - Current

Package Handler

Macy's Warehouse
09.2021 - 01.2022

Aro Coordinator

Macys Warehouse
05.2017 - 08.2018

Lead Sales Associate

Crossmark
04.2016 - 09.2021

GED -

St Marks Adult Ed

Similar Profiles

CREATE PROFILE
Catherine Francis