Summary
Overview
Work History
Education
Skills
Mailingaddress
Timeline
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Catherine Friend

Leicester,Vermont

Summary

Seasoned Pharmacy Manager with a robust background at Walgreens, demonstrating exceptional skills in operations management and patient education. Pioneered staff training programs and significantly enhanced patient safety protocols. Proficient in Pioneer Rx and ScriptPro, with a proven track record of mentoring teams to exceed customer satisfaction.

Overview

30
30
years of professional experience

Work History

Pharmacy Manager

Walgreens
Fair Haven, VT
11.2021 - Current
  • Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Reviewed prescriptions for accuracy prior to filling to ensure patient safety.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Assessed safety procedures and federal regulations to maintain pharmacy compliance.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Trained pharmacy interns and newly hired technicians.
  • Worked closely with store manager to maintain day-to-day operations.
  • Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
  • Exceeded customer satisfaction by finding creative solutions to problems.

STAFF PHARMACIST

SERVE YOU RX
12.2017 - Current
  • Processed prescription orders utilizing proper DUR, quality assurance and insurance billing
  • Answered patient’s questions regarding medications
  • Maintained seven out of state pharmacist licenses and ensured laws and regulations were met for them
  • Remotely assisted the Wisconsin facility in prescription verification, input and transferring of prescriptions from other pharmacies

DIRECTOR OF PHARMACY

MARBLEWORKS PHARMACY
05.2005 - 12.2017
  • Oversaw the operations of four pharmacy entities to ensure that all pharmacy laws and regulations were properly adhered to
  • Trained new employees on pharmacy software and procedures
  • Implemented programs such as Medication Therapy Management Discharge program collaboration with Porter Hospital and Immunization protocols
  • Participated in the Addison county Rural Health Committee

PHARMACIST

BROOKS PHARMACY
04.1995 - 05.2005
  • Processed and dispensed prescription orders in accordance to state and federal regulations
  • Counseled patients on proper use and side effects of medications dispensed
  • Traveled to other locations to fill in as needed

Education

bachelor’s in science -

ALBANY COLLEGE OF PHARMACY
05.1988

High school or equivalent -

RUTLAND SENIOR HIGH SCHOOL
06.1982

Skills

  • Pioneer Rx
  • ScriptPro
  • Qs1 operating systems
  • Staff management
  • Operations management
  • Medication dispensing
  • Training and mentoring
  • Patient education and counseling
  • Pharmacy operations
  • Immunizations
  • Patient safety

Mailingaddress

256 Mountain View Drive, Leicester, Vermont, 05733

Timeline

Pharmacy Manager

Walgreens
11.2021 - Current

STAFF PHARMACIST

SERVE YOU RX
12.2017 - Current

DIRECTOR OF PHARMACY

MARBLEWORKS PHARMACY
05.2005 - 12.2017

PHARMACIST

BROOKS PHARMACY
04.1995 - 05.2005

bachelor’s in science -

ALBANY COLLEGE OF PHARMACY

High school or equivalent -

RUTLAND SENIOR HIGH SCHOOL

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Catherine Friend