Years of Professional Experience
Catherine Gibson
Registered Nurse
Greenville,Ohio
Summary
Positive and upbeat healthcare team member trained in nursing fundamentals, medical terminology and anatomy. Multitasks in fast-paced environments and provides level-headed emergency response. Highly organized with service-oriented approach. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
2
2
Years of Professional Nursing Experience
Work History
Member Service Representative
Ymca Of Darke County
Greenville, OH
06.2020 - Current
- Updated Daxko system with order specifics and customer details, preferences and billing information.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
- Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
LPN
Western OHIO OBGYN
08.2017 - 08.2019
- Triaged patient phone calls; discussed patient needs with the Doctor, prioritized treatments, and maintained patient flow
- Was able to trouble shoot problems in the office for a better office and patient satisfaction.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Answered patient and family questions to educate on optimal treatment procedures.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
STNA
Versailles Health Care
09.2015 - 05.2017
- Evaluated patient care needs, assisted with technical nursing treatments, and entered information in patient charting.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
Associate of Science - Nursing
Edison State Community College
Piqua, OH12.2023
Licensed Practical Nurse - Nursing
Miami Valley Career Technology Center
Clayton, OH01.2016
Skills
- Able to record and report data accurately
- Efficient and reliable
- Eager to learn
- Adaptable
- Team Player
- Neat and legible handwriting
- Multi-tasking and prioritization
- Service Recommendations
- Customer Support
- Customer Service
- Problem Resolution
- Administering immunizations
- Medical laboratory procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Timeline
Member Service Representative
Ymca Of Darke County
06.2020 - Current
LPN
Western OHIO OBGYN
08.2017 - 08.2019
STNA
Versailles Health Care
09.2015 - 05.2017
Associate of Science - Nursing
Edison State Community College
Licensed Practical Nurse - Nursing
Miami Valley Career Technology Center
Similar Profiles
Tonya PriceTonya Price
Childcare Provider at Darke County YMCAChildcare Provider at Darke County YMCA
Kacie A. PapeKacie A. Pape
Director of Clinical Services at Family Health Services of Darke CountyDirector of Clinical Services at Family Health Services of Darke County
Mitchell PenceMitchell Pence
Program Manager - Outreach Coordinator at Darke County Park DistrictProgram Manager - Outreach Coordinator at Darke County Park District
William S. RussellWilliam S. Russell
Sr. Territory Manager, General Manager, Service Manager at Vestis/Aramark Uniform ServicesSr. Territory Manager, General Manager, Service Manager at Vestis/Aramark Uniform Services
Tye SpenglerTye Spengler
Custom Fencing, Odd Jobs, and Handyman Services. at Tye Dye Worx LLCCustom Fencing, Odd Jobs, and Handyman Services. at Tye Dye Worx LLC