Catherine Godoy
Brooklyn,New York
Summary
Dynamic HR professional with a track record in a homecare setting, excelling in conflict resolution and policy development. Spearheaded recruitment strategies that increased qualified candidates, while leveraging data analysis to enhance compliance and operational efficiency. Adept communicator, committed to fostering positive workplace relationships and driving organizational success.
Overview
12
12
years of professional experience
Work History
Employment Placement Specialist/ HR Assistant
Platinum Home Health Care
Brooklyn, NY
05.2024 - Current
- Coordinated placement of new and existing caregivers into client assignments based on qualifications, availability, and client requirements.
- Managed end-to-end Department of Labor communications, unemployment claims, including eligibility verification, documentation preparation, and claim disputes.
- Represented the agency in DOL unemployment hearings, ensuring compliance with labor laws and protecting organizational interests. Serving as primary point of contact for employees regarding employment claims and placement concerns, providing guidance and timely updates.
- Maintained detailed and organized records of unemployment claims, hearings, and employee communications. Prepared weekly reports to identify trends and process.
- Conducted data analysis and reporting to identify trends and implemented positive claims management and employment placement processes through the development of new policies and procedures.
Quality Monitor/ Incident Reporting Coordinator
White Glove Community Care
Brooklyn, NY
10.2022 - 05.2024
- Investigated all social, legal, and ethical incidents (ex: allegation of theft, HIPAA violation, property damage and sexual harassment etc.) reported to the agency to ensure safety and quality care for all parties involved.
- Developed guidelines and trained staff on documentation and communication procedures to enhance compliance and facilitate effective incident reporting.
- Composed accurate and thorough investigations regarding incidents, grievances, complaints, and conflicts within in-house and field staff along with external agencies and insurance companies.
- Identified potential risks and liabilities and prevented them from escalating.
- Worked with external agencies and insurance companies to resolve grievances and conflicts regarding billing and overlapping services for safety precautions and audit purposes.
- Established disciplinary measures and instructed field staff to provide formal witness accounts related to accusations from other agencies.
- Conducted counseling and re-educations (phone/ remote/ in-person) for patients, field staff and in-house employees to maintain a professional conducive relationship.
- Worked alongside Chief Compliance Officer to ensure proper compliance guidelines were enforced.
HR Intake Marketing and Field Recruiter
White Glove Community Care
Brooklyn, NY
10.2021 - 10.2022
- Developed and implemented a new recruitment strategy that resulted in an increase in qualified candidates across the five boroughs.
- Established strong relationships with new and potential clients and staff to enhance recruitment efforts.
- Streamlined onboarding process to improve candidate experience and engagement.
- Hosted presentations and hiring events throughout NYC and the tristate area.
- Conducted routine calls to assess employee satisfaction and retention strategies.
- Conducted educational presentations for field staff to enforce state mandates alongside instructional nurse.
Human Resources Administrator
White Glove Community Care
Brooklyn, NY
07.2021 - 10.2021
- Handled an influx of 100+ daily inquiries through phone and email with clients, vendors, and staff by aiding and directing them to the appropriate parties to increase efficiency.
- Aided in company audits. Helped maintain, and organize an existing database to ensure a structured and updated form of accessible data including but not limited to Chain of Custody Drug Screening, COVID-19 vaccination records, Employee references etc.
- Conducted educational presentations for field staff to ensure compliance with state mandates.
- Organized and maintained professional workspace to support efficient operations.
- Delivered compassionate service to clients, staff, and guests, addressing specific needs effectively.
Lead Cashier
Ulta Beauty
Brooklyn, NY
03.2021 - 07.2021
- Achieved sales and loyalty reward goals, contributing to store ranking as No. 1.
- Addressed guest concerns and questions promptly and professionally, recommending additional and complementary products based on interest and interaction.
- Trained new hires individually and in groups, enhancing their performance and integration into the team.
Division Advisor
Uniqlo 34th Street
New York, NY
01.2018 - 02.2021
- Became Cash-Wrap Supervisor, increasing sales by effectively managing high volume of customers during peak hours.
- Managed the sales floor during peak business hours, to provide maximum customer service and employee efficiency.
- Collaborated with management to create daily and weekly work schedules for efficient floor formation, contributing to increased sales and employee development through insights shared in daily management meetings.
- Trained associates on sales techniques, product knowledge, and equipment use, enhancing overall team competency with RFID scanners, POS systems, and inventory shipment devices.
- Worked with Store Operations to effectively open and close POS and internal systems, to ensure maximum efficiency in company reports and audits.
- Effectively deescalated customer related conflicts by always ensuring professionalism and customer satisfaction.
Sales Associate
Macy's Herald Square
New York, NY
11.2015 - 01.2017
- Delivered personalized customer service during high traffic holiday seasons, enhancing customer experience and satisfaction.
- Managed cash and POS systems with accuracy and efficiency, ensuring smooth transactions.
- Developed strategies to increase sales and improve customer satisfaction.
Sales Associate
Lori's Gifts (NYU Langone)
Brooklyn, NY
04.2015 - 09.2015
- Assisted customers and patients with personal shopping needs, enhancing their shopping experience.
- Provided compassionate service to customers and guests, ensuring satisfaction of specific needs.
- Managed and handled cash via POS systems.
- Managed ordering and inventory, collaborating with management to maintain budget compliance.
Front Desk Receptionist
Maimonides OBGYN & Perinatal Unit
Brooklyn, NY
10.2013 - 10.2014
- Coordinated patient check-ins and scheduled appointments, ensuring all necessary documents were provided for billing and consultations.
- Reminded patients of upcoming appointments and rescheduled as needed to minimize no-show rates.
- Organized patient records systematically to enhance compliance and streamline access for staff.
- Following and enforcing HIPAA protocols, to ensure patient confidentiality.
- Working with sonogram technicians, aiding in translations.
Education
Associate degree - Architecture Design
New York City College of Technology
01-2018
High School Diploma -
Sunset Park High School
Skills
- HR compliance
- Employment law
- Dispute mediation
- Conflict resolution
- Policy development
- HR reporting
- Data analysis
- Data Visualization
- Microsoft Excel
- Microsoft Word
- Adaptability
- Communication specialist
- Marketing sales
- Incident investigation
References
- Beverly Moore, Chief Compliance Officer, (917) 370-3377
- Mileyka Serracin, Recruitment Manager, (917) 402-7325
- Argelis Austin, Store Manager at Ulta Beauty, (917) 370-3377
- Lina Nguyen, Store Operations at Uniqlo 34th, (917) 497-8885
- Claudine Jones, Store Manager, (646) 897-1635
- Christian Sierra, ASM, (646) 941-0239
- Ramsey Dabby, Architect/ Engineer at NYCCT, (201) 403-4680
- Grace Gallo, Manager of Operations at Maimonides Perinatal Unit, (718) 283-8939
- Lissette Tena, Employee Safety Specialist at White Glove Community Care, (347) 728-8192
- Harriet Gibson-Rollins, Nursing Instructor Manager, (917) 859-1329
Timeline
Employment Placement Specialist/ HR Assistant
Platinum Home Health Care
05.2024 - Current
Quality Monitor/ Incident Reporting Coordinator
White Glove Community Care
10.2022 - 05.2024
HR Intake Marketing and Field Recruiter
White Glove Community Care
10.2021 - 10.2022
Human Resources Administrator
White Glove Community Care
07.2021 - 10.2021
Lead Cashier
Ulta Beauty
03.2021 - 07.2021
Division Advisor
Uniqlo 34th Street
01.2018 - 02.2021
Sales Associate
Macy's Herald Square
11.2015 - 01.2017
Sales Associate
Lori's Gifts (NYU Langone)
04.2015 - 09.2015
Front Desk Receptionist
Maimonides OBGYN & Perinatal Unit
10.2013 - 10.2014
Associate degree - Architecture Design
New York City College of Technology
High School Diploma -
Sunset Park High School