Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Gonzales

Sarasota,FL

Summary

Dedicated and detailed oriented. Passionate about delivering excellent customer service. Enjoys high output positions. Experienced in managing high caseloads, implementing new systems, policies and procedures. Excellent at building relationships and rapport.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Health Coach/Patient Liaison

Virtue Of Health
01.2022 - Current
  • Ongoing development of systems and procedures for this position to best fit patient needs.
  • Assist, local as well as virtual and out of state, patients in implementing all aspects of their treatment plans including procuring supplements, ordering prescriptions, imaging and labs as well as assuring patient is scheduled for proper follow-up appointments.
  • Manage patient caseload for entire practice (100+ patients).
  • Facilitate on-going communication between patients and providers.
  • Respond to patient concerns and questions with compassionate, knowledgeable white-glove service.
  • Documentation of all pertinent details of patient care into the electronic health record.

Bartender/Server

The Public House
09.2018 - Current
  • Cultivate excellent relationships with customers.
  • Work with POS system to place orders, manage bills and handle complimentary items.
  • Keep register accurate through correct billing, payment processing and cash management practices.
  • Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically time check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitor patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

WIC Manager/Registered Dietitian

Norton Sound Health Corporation
06.2015 - 07.2017
  • Interviewed, hired, trained and supervised employees to manage 23,000 square mile region with 1000 clients.
  • Flew to rural Alaskan villages to conduct compliance audits in village stores as well as to see WIC clients in local clinics.
  • Developed and managed yearly budgets up to $250K.
  • Prevented funding delays and/or losses by ensuring regulation compliance through ongoing knowledge of state and federal regulations.
  • Collected and analyzed data to produce multiple quarterly and annual reports.
  • Provided nutrition counseling to pregnant mothers, mothers of new babies and children up to age 5 with a variety of nutritional concerns.

Diabetes Prevention Program Coordinator/Registered Dietitian

Norton Sound Health Corporation
10.2011 - 06.2015
  • Taught weekly health and lifestyle classes including demonstrations, hands-on participation and conducted individual counseling with the goal of preventing diabetes in the high risk Alaska Native population.
  • Developed systems for program implementation and maintenance plan.
  • Managed quarterly recruiting and assessing of program participants for over a 23,000 square mile area.
  • Coordinated collection of preliminary and final lab specimens from multiple test sites, complied and submitted final results within proscribed 30-day time period.
  • Secured up to $500K of funding by writing successful grants narratives.
  • Helped in planning and conducting health fairs and screening events throughout the Norton Sound region.
  • Conducted one-on-one nutrition counseling with patients with a variety of health concerns including but not limited to obesity, diabetes, high blood pressure, high cholesterol, renal disease.

Education

No Degree - Nutrition

Dietetic Internship
Anchorage, AK

No Degree - Nutrition And Dietetics

California State University San Bernardino
San Bernardino, CA

Bachelor of Arts - Anthropology

California State University - Fullerton
Fullerton, CA

Skills

  • Managing Large Caseloads
  • Coordination of Care and Services
  • Calm and Effective Under Pressure
  • Collaboration
  • Solution Focused
  • Quality Improvement
  • Building Rapport and Credibility
  • Communication
  • Ability to Work with Diverse Clientele
  • Effective and Efficient Time Management
  • Budgeting

Certification

  • Certificate of Training in Adult Weight Management 2012
  • Certificate of Training in Childhood and Adolescent Weight Management 2014
  • Registered Dietitian 2011-2022

Timeline

Health Coach/Patient Liaison

Virtue Of Health
01.2022 - Current

Bartender/Server

The Public House
09.2018 - Current

WIC Manager/Registered Dietitian

Norton Sound Health Corporation
06.2015 - 07.2017

Diabetes Prevention Program Coordinator/Registered Dietitian

Norton Sound Health Corporation
10.2011 - 06.2015

No Degree - Nutrition

Dietetic Internship

No Degree - Nutrition And Dietetics

California State University San Bernardino

Bachelor of Arts - Anthropology

California State University - Fullerton

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Catherine Gonzales