Catherine Grigg
Portland
Summary
Physical Therapy Coordinator and CMA skilled in coordinating patient care and managing multidisciplinary teams. Proven track record in improving workflow efficiency, compliance, and patient satisfaction through effective communication and leadership in a fast-paced healthcare environment.
Overview
7
7
years of professional experience
Work History
Physical Therapy Coordinator
The Portland Clinic
Portland
09.2021 - Current
- Coordinated patient care schedules to optimize therapy service delivery.
- Managed communication between patients and physical therapists effectively.
- Oversaw medical record documentation and maintained compliance standards.
- Facilitated staff meetings to discuss workflow and patient needs.
- Streamlined appointment scheduling using clinic Epic software.
- Performed administrative tasks such as scheduling appointments, coordinating with the referral department for insurance authorizations, ordering supplies and maintaining equipment inventory.
- Participated in interdisciplinary team meetings to discuss patient assessments, treatment plans and progress towards goals.
- Facilitated communication between referring physicians and medical personnel to ensure timely referral status updates.
- Counseled patients on lifestyle modifications that may improve function or reduce pain levels.
- Prepared reports summarizing outcomes of physical therapy services to support quality improvement initiatives.
- Maintained accurate documentation of patient visits and progress notes according to standards set by regulatory agencies.
- Created an ergonomic work space for the physical therapists and improved workflow efficiency.
- Oversaw payroll processing and managed PTO requests for staff.
- Implemented corrective actions for underperforming staff.
Lead Certified Medical Assistant/ Back Office Supervisor
The Portland Clinic
Portland
04.2021 - Current
- Coordinated staff schedules to ensure adequate coverage during sick calls and PTO
- Managing EPIC templates for providers and Clinical Support
- Review of applicants, and participates in the interviewing process
- Coordinates and negotiates with vendors for cost effective clinical supplies
- Oversees purchasing, supplies, and maintenance
- Facilitated interdepartmental communication to enhance workflow and collaboration
- Delegates responsibilities of the pool and in basket
- Training of all new clinical staff and externs
- Oversees all vaccines and lot manager
- Ensured staff accountability for adherence to clinical tasks and safety protocols
- Collaborated with an APP to enhance clinical operations
- Leads by example the values of the clinic
- Member of the safety committee
Certified Nursing Assistant
Holladay Park Plaza
Portland
08.2019 - 04.2021
- Assisted patients with acute needs in a timely manner
- Transferred patients to beds, wheelchairs, exam tables to ensure comfort and safety
- Provided assistance with activities of daily living for patients
- Gathered patient data to inform shift nurses' medical care decisions
- Collected information on conditions and treatment plans from caregivers, nurses, and doctors to support coordinated care
Education
Associates of General Studies - Completion of Pre Nursing Program
Portland Community College
Portland, OR09-2022
Certification of Medical Assisting -
Sumner College
Portland, OR08-2020
Skills
- Patient-centered care
- Provider support
- Epic proficiency
- Proficient with Epic, Rippling and Kronos
- Task management
- Efficiency improvement
- Cost-effective strategies
- Microsoft Office expertise
- Detail-oriented
- Multitasking
- Team collaboration
- Independent work
- Excellent communication skills
- Excellent interpersonal skills
- Customer service excellence
Volunteer Experience
- The Oregon Food Bank, 5331 SW Macadam Avenue, Ste. 290, Portland, OR, 97239, 06/01/19, Present, Food repack/sort volunteer
- Multiple Sclerosis Society, 5331 SW Macadam Avenue, Ste. 290, Portland, OR, 97239, 06/01/19, Present, Event volunteer
- Kindred Hospice, 4500 Kruse Way #100, Lake Oswego, OR, 97035, 06/01/19, Present, Providing services for death with dignity, comfort, and care
Timeline
Physical Therapy Coordinator
The Portland Clinic
09.2021 - Current
Lead Certified Medical Assistant/ Back Office Supervisor
The Portland Clinic
04.2021 - Current
Certified Nursing Assistant
Holladay Park Plaza
08.2019 - 04.2021
Associates of General Studies - Completion of Pre Nursing Program
Portland Community College
Certification of Medical Assisting -
Sumner College