Catherine Gyebi
Baton Rouge,LA
Summary
Dynamic and results-driven professional with a diverse background in customer service, team leadership, and operational efficiency. Extensive experience in both the floral and aviation industries, bringing a strong focus on safety, collaboration, and quality service. Proven ability to lead teams and streamline operations, ensuring timely deliveries and high standards. Fluent in leveraging a solid foundation in business and communication, adept at optimizing processes, adapting to changing demands, and maintaining a high level of customer satisfaction. Known for a keen eye for detail, reliability, and effective problem-solving skills in fast-paced, high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Master Florist
John Sharper Florist
11.2022 - 03.2025
- Communicated effectively with customers to understand their needs, address concerns, and provide exceptional service.
- Coordinated the shipping and delivery of nationwide floral orders, ensuring timely and secure delivery of delicate arrangements.
- Utilized floral design techniques to craft unique floral arrangements.
- Led a team of floral assistants, providing training and guidance on packing, arranging, and shipping floral products.
- Managed last-minute changes in customer orders, floral availability, or delivery issues, adapting quickly to ensure customer satisfaction.
Lead Ramp Agent
Delta Airlines
02.2020 - 10.2022
- Managed aircraft pushback operations, ensuring safe execution by adhering strictly to FAA regulations while maintaining schedule integrity.
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Supervised and trained a team of ramp agents to ensure efficient, safe, and timely loading and unloading of aircraft cargo and baggage.
- Oversaw the proper use and maintenance of ground service equipment (GSE), ensuring that all equipment was fully operational and safe for use during ramp operations.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Reduced risk of accidents on the tarmac through vigilance in monitoring surroundings while working around active aircrafts.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
Education
Bachelor of Science - Business Analytics
Morgan State University
Baltimore, MD05-2020
Skills
- Safety Training
- Team Collaboration
- Outstanding Customer Service
- Active Listening
- Physical Stamina and Strength
- Attention to Detail
- Time Management
- Equipment Operation and Maintenance
Affiliations
- GE Aviation
Certification
Microsoft Office Specialist (MOS) Certification- Expert (2022)
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Master Florist
John Sharper Florist
11.2022 - 03.2025
Lead Ramp Agent
Delta Airlines
02.2020 - 10.2022
Bachelor of Science - Business Analytics
Morgan State University
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