Well-qualified Property Manager and Realtor with proven success in marketing and management. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. I have the experience to perform both owner/tenant sides and rent/own equally. I continue to handle all aspects of both through my successful property management company. I have extensive knowledge of Idaho housing market and ongoing patterns of ups and downs and how to weather both.
Hi, I’m
Catherine Hall
Owner Milestone Property Management, Licensed Realtor Keller Williams
Boise,ID
Summary
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Keller WilliamsBoise, ID
Realtor
06.2021 - Current
Job overview
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Wrote contracts to outline sales and purchases of properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Advertised client properties through websites, social media, and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
MyselfBoise, ID
Owner Milestone Property Management
01.2017 - Current
Job overview
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns for over 200 properties.
- Managed maintenance and custodial staff.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Generated leads for sales and rental properties through cold calls and referrals.
- Kept properties in compliance with local, state and federal regulations.
The Preferred Agents TeamBoise, ID
Marketing Director
11.2021 - 03.2023
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Created innovative strategies to drive customer engagement.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Created content and promotional materials to drive engagement and conversions.
- Conducted market analysis and research to identify trends and opportunities.
- Built strong relationships with industry professionals and influencers.
Assets & Investments ManagementBoise, ID
Leasing Manager
11.2013 - 11.2016
Job overview
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Collected, completed, and processed lease applications.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Explained terms of lease and amounts to be paid to tenants.
- Communicated effectively with owners, residents, and on-site associates.
Education
Columbus State Community CollegeColumbus, OH
No Degree from Hospitality Administration And Management
05.2001
University Overview
Ohio State UniversityColumbus, OH
No Degree from Marketing
05.2001
University Overview
Reynoldsburg High School Reynoldsburg, OH
High School Diploma
09.1990 - 06.1994
University Overview
Skills
Marketing and advertising
undefinedTimeline
Marketing Director
The Preferred Agents Team
11.2021 - 03.2023
Realtor
Keller Williams
06.2021 - Current
Owner Milestone Property Management
Myself
01.2017 - Current
Leasing Manager
Assets & Investments Management
11.2013 - 11.2016
Columbus State Community College
No Degree from Hospitality Administration And Management
05.2001
Ohio State University
No Degree from Marketing
05.2001
Reynoldsburg High School
High School Diploma
09.1990 - 06.1994
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