CATHERINE HASSLER

• Implement individualized behavior intervention plans as designed by a BCBA or BCaBA
• Conduct direct observations and interventions in home, school, or community settings
• Collect, record, and analyze data on student/client progress, including behavior reduction and skill acquisition targets
• Assist in developing treatment plans and adapting interventions based on student/client progress
• Maintain a safe, therapeutic environment for clients
• Manage therapy materials, supplies, and documentation in compliance with professional and ethical standards
• Communicate regularly with teachers and administrators provide updates and gather feedback
• Provided one-on-one support to students/clients with autism spectrum and behavioral disorders, addressing unique behavioral needs.
• Developed and implemented reinforcement systems to encourage positive behaviors

Maintain and provide excellent customer relations; address guest needs and requests promptly

Serve guests and tables, take food and beverage orders, deliver products, collect payment, and operate point-of-sale systems

Oversee shift operations, assign sections to servers, regulate labor, and manage side work

Set up, maintain, and break down service areas; ensure they are well stocked, organized, and safe

Train and supervise staff; handle personnel and customer service issues as they arise

Perform opening and closing procedures, manage hospitality teams, and handle administrative tasks as assigned

Troubleshoot issues during shifts and report problems to higher management

• Managed daily operations, ensuring compliance with health and safety regulations.
• Trained and supervised staff on customer service standards and efficient workflow processes.
• Developed and implemented promotional events to enhance guest engagement and increase sales.
• Oversaw inventory management, optimizing stock levels to minimize waste while meeting demand.
• Coordinated scheduling for team members, balancing coverage needs with employee availability.
• Collaborated with kitchen staff to ensure timely service delivery and adherence to menu specifications.
• Boosted employee retention rates through regular performance reviews, feedback sessions, and opportunities for professional development.
• Reduced waste costs by implementing effective inventory control measures and purchasing strategies.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Motivated staff to perform at peak efficiency and quality.

• Promoted community engagement through partnerships with local businesses, sponsorship of sports teams, or hosting charity events.
• Optimized seating arrangements to accommodate maximum occupancy while maintaining excellent levels of customer comfort.
• Analyzed feedback trends to refine service offerings, enhancing overall guest experience at the pub.
• Handled customer inquiries and resolved complaints, maintaining high satisfaction levels among patrons.
• Oversaw food preparation and monitored safety protocols.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Improved customer service rankings by resolving issues quickly and accurately.

• Streamlined daily operations to enhance service efficiency and customer satisfaction.
• Trained and mentored staff on best practices in food safety and customer service protocols.
• Implemented inventory management strategies to reduce waste and optimize stock levels.
• Developed and maintained positive relationships with suppliers for cost-effective purchasing solutions.

• Supervised daily operations to ensure smooth functioning of cinema services.
• Trained and mentored staff on customer service best practices and operational procedures.
• Implemented inventory management processes, reducing waste and improving supply chain efficiency.
• Developed scheduling systems to optimize staff coverage during peak hours.