Charlene Malcolm
Westbury
Summary
Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Tempo ABA
Plainview
04.2025 - Current
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
Licensed Property and Casualty Sales Agent
Geico Insurance Company
12.2020 - Current
- Cross selling multiple lines of insurance to create stronger retention of business
- Creating immediate relationships through effective interpersonal and communication skills
- Enhanced product knowledge through continuous training and professional development opportunities.
Customer Service Agent
Geico Insurance Company
02.2020 - 12.2020
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Office Manager
LDC Developers LTD
01.2016 - 09.2019
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Master of Science - Applied Behavior Analysis
Empire State University (SUNY Empire)
Saratoga, NY11-2026
Bachelor of Arts - Psychology
Empire State University (SUNY Empire)
Saratoga, NY05-2024
Associate degree - Business Studies
Montego Bay Community College (MBC)
Montego Bay, Jamaica W.I06-2019
Skills
- Data collection
- Client relationship management
- Behavior analysis
- Communication skills
- ABA techniques
- Treatment implementation
- Flexibility and adaptability
References
De'Shaun Bayne - BCBA, LBA
Contact: 516-499-2064 | dbayne@acheivebeyondusa.com
Andrew Panton - Licensed Real Estate Sales Person
Contact: 516-807-6965 | ap@faverealty.com
Timeline
Behavior Technician
Tempo ABA
04.2025 - Current
Licensed Property and Casualty Sales Agent
Geico Insurance Company
12.2020 - Current
Customer Service Agent
Geico Insurance Company
02.2020 - 12.2020
Office Manager
LDC Developers LTD
01.2016 - 09.2019
Master of Science - Applied Behavior Analysis
Empire State University (SUNY Empire)
Bachelor of Arts - Psychology
Empire State University (SUNY Empire)
Associate degree - Business Studies
Montego Bay Community College (MBC)
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