Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Catherine Hernandez

Converse,TX

Summary

Dynamic customer service professional with extensive experience at Smokey Rooster, recognized for exceptional conflict resolution and strict adherence to health regulations. Proven expertise in food safety and communication, consistently enhancing guest experiences while maintaining high cleanliness standards. Skilled in managing server loads and optimizing operational efficiency through effective guest welcoming strategies. Career aspirations include further advancing in customer relations and operational management within the hospitality industry.

Overview

3
3
years of professional experience

Work History

Hostess

Smokey Rooster
Corpus Christi, TX
01.2025 - 03.2025
  • Resolved any customer complaints or issues quickly and professionally.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Helped service staff handle demand by distributing food and beverages.
  • Provided menus to customers and answered questions regarding menu items.
  • Monitored dining room activity to ensure compliance with health regulations.

Lifeguard

City of San Antonio-Parks and Recreation
06.2023 - 08.2024
  • Implemented American Red Cross safety protocols, greeted guests.
  • CPR, and First Aid certified.
  • Regular pool inspections and responding promptly to emergency situations.
  • Conflict resolution amongst patrons using good judgement and ability to multi-task.
  • Seasonal

Panini Chef

Coffee Waves
Corpus Christi, TX
10.2023 - 03.2024
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Assigned specific duties to employees to maintain productive operation of kitchen and food service.

Ride Operator

Six Flags Fiesta Texas
07.2022 - 02.2023
  • Implement guest safety, securing belongings and proper ride regulations.
  • Demonstrate customer service and addressed any guest concerns.
  • Responsible for maintaining a clean workspace and timely rotations.
  • Seasonal

Education

Diploma -

St. Anthony Catholic High School
San Antonio, TX
05-2023

BA - Psychology

Texas A& M University -Corpus Christi
Corpus Christi, TX

Skills

  • Goal-oriented
  • Friendly, team player
  • Quick learner
  • Adaptability to environments
  • Reliable team member
  • Consistent punctuality
  • Effective customer service abilities
  • Conflict resolution skills

Volunteer Experience

  • Guardian of the Children, San Antonio, TX, 01/22, Current
  • Chrysalis, San Antonio, TX, 01/19, 01/23

Timeline

Hostess

Smokey Rooster
01.2025 - 03.2025

Panini Chef

Coffee Waves
10.2023 - 03.2024

Lifeguard

City of San Antonio-Parks and Recreation
06.2023 - 08.2024

Ride Operator

Six Flags Fiesta Texas
07.2022 - 02.2023

Diploma -

St. Anthony Catholic High School

BA - Psychology

Texas A& M University -Corpus Christi

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