Catherine Hernandez
Arvato
Las Vegas,NV
8
years of professional experience
Professional, experienced and dedicated to enhancing company satisfaction and getting the job done in a timely matter. Strongly welcomes constructive criticism and adapts well to high demanding work volumes. Hardworking team player who brings the necessary skills and knowledge to thrive and tackle any operational demand.
Work History
Outbound Team Leader
4 Months- Led outbound team operations, ensuring timely and accurate order fulfillment.
- Monitored key performance indicators, driving continuous improvement initiatives across workflows.
- Coordinated communication between departments to streamline processes and resolve issues promptly.
- Established best practices for inventory management, reducing errors in outbound shipments.
- Implemented quality control measures, ensuring compliance with company standards and customer satisfaction.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Established rapport with key clients, maintaining strong relationships through excellent communication skills and problem-solving abilities.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Outbound Clerk
2 Years 4 Months- Wave orders daily
- Monitored shipments status by regularly checking if orders have been picked and packed.
- Ensure daily shipments were scheduled and shipped efficiently.
- Create BOL's for each shipment
- Verify correct shipments are being loaded and correct BOL's are given to drivers
- Communicate with drivers and carriers to ensure loads are scheduled and loaded to met the need by dates.
Team Leader
5 Years 7 Months- Led by example, demonstrating commitment and professionalism that inspired team members to excel in sales and customer service satisfaction
- Conducted regular performance reviews, providing constructive feedback to drive individual and team success.
- Created daily planners for sales goals and team tasks.
- Trained new associates on company policies and procedures
- Managed high-stress situations effectively.
- Assisted in daily operations by managing the sales floors and operating store registers.
- Assisted in managing inventory levels and accurately processing shipments.
Education
High School Diploma
Skills
Teamwork and collaboration
Problem-solving
Attention to detail
Staff training
Bilingual
Multitasker
People management
Time management
Adaptability
Timeline
Outbound Team Leader
Arvato
05.2026 - CurrentRead More
Outbound Clerk
Arvato
05.2024 - CurrentRead More
Team Leader
Crocs
08.2018 - 03.2024Read More
Rancho High School
High School Diploma
Read More