Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Christian Poveda López

Duluth,GA

Summary

Industrial Engineer with extensive experience in operational management, specializing in project formulation, evaluation, and performance. Proficient in financial and commercial analysis, with a proven track record of success in multicultural and competitive environments. Adept at strategic thinking and identifying opportunities in complex scenarios. Accomplished manager with a strong background in implementing new processes, planning innovations, and driving forward-thinking solutions. Demonstrated expertise in problem-solving, policy and procedure management, and employee performance evaluation, with a focus on overseeing key projects.

Overview

12
12
years of professional experience

Work History

Outbound Team Leader

Alphabroder
Duluth, GA
02.2023 - Current
  • Ensured adherence to company policies and regulatory standards for outbound activities, maintaining high compliance and operational integrity.
  • Organized and facilitated team-building initiatives to enhance collaboration and strengthen interpersonal relationships among colleagues.
  • Resolved escalated customer and agent issues with efficiency and professionalism, ensuring swift and satisfactory outcomes.
  • Trained, coached, and inspired outbound staff, driving them to achieve their highest potential and exceed performance expectations.
  • Monitored and analyzed individual and team progress against targets, delivering constructive feedback, and fostering continuous improvement.
  • Conducted regular performance review meetings, setting new goals, and aligning team objectives with organizational priorities.
  • Generated and presented comprehensive weekly reports, highlighting key metrics and trends, including outbound associate error rates, to inform decision-making and strategy.

Consultant

Inbolser
Bolivia
07.2017 - 05.2019
  • Structured Brand, Product, and Marketing for the launch of Quinoa and its derivatives for the United States
  • Managed necessary food-related permits to start commercialization (FDA)
  • Created commercial alliances with clients: Amazon and supermarket chains Publix / Winn Dixie.
  • Managed multiple projects simultaneously ensuring timely completion within budget constraints.

Regional Controller Management

Telefónica Panama
, Panama
09.2012 - 07.2016
  • Coordinated and managed investment projects across Central America with an annual budget of $200 million, overseeing initiatives such as the launch of LTE, broadband coverage at the enterprise level, expansion of 2G/3G base stations, spectrum licenses, and commercial store growth.
  • Led five local management control teams, comprising three members each, enhancing team performance and alignment with organizational goals.
  • Standardized work models that streamlined processes and reduced review times by 50%, improving overall efficiency.
  • Conducted monthly reviews of financial and commercial indicators against budgeted scenarios, providing actionable insights for strategic decision-making.
  • Executed monthly financial closures and prepared financial statements for Central America, leveraging process automation to cut delivery times from 5 days to 2 days.
  • Enhanced market share through effective interconnection strategies, contributing to increased competitive positioning.
  • Collaborated successfully with a diverse team, addressing product and service-related issues to achieve project goals and drive continuous improvement.

Education

MBA -

Universidad Latina De Panamá

Postgraduate in Project Management -

Universidad Americana (UAM) / ICAP de Costa Rica

Industrial Engineering -

Universidad Americana (UAM)

Skills

  • Financial/Commercial analysis
  • Strategic thinking
  • Multicultural/Competitive teamwork
  • Budgeting
  • Attention to Detail
  • Process automation
  • KPI monitoring
  • Risk assessment
  • Project management
  • Time and motion study
  • Advanced Excel
  • SAP
  • Project
  • Visio

References

  • Mr. Carlos Rodríguez, CEO - Europe at OFG Telecomunicaciones S.L., csantirodri@gmail.com
  • Mr. Marcelo Camacho, VP of Product - Inbolser, marcelocamacho85@gmail.com
  • Mr. Ramiro Mayorga, Plant Superintendent - Disagro, ramiromayorga00@gmail.com

Languages

Spanish-Fluent

English-Fluent

Timeline

Outbound Team Leader

Alphabroder
02.2023 - Current

Consultant

Inbolser
07.2017 - 05.2019

Regional Controller Management

Telefónica Panama
09.2012 - 07.2016

MBA -

Universidad Latina De Panamá

Postgraduate in Project Management -

Universidad Americana (UAM) / ICAP de Costa Rica

Industrial Engineering -

Universidad Americana (UAM)

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Christian Poveda López