Catherine Heroux
Jamaica Plain,MA
Summary
Proven leader at The Affinity House, adept in organization and teamwork, enhanced resident well-being and streamlined operations. Demonstrated multitasking by managing financials, policy development, and crisis intervention, significantly improving community engagement and support. Excelled in analytical thinking and problem-solving, ensuring high-quality care and service across roles.
Overview
5
5
years of professional experience
Work History
Sober Living House Manager
The Affinity House
Hull, MA
11.2018 - 08.2021
- Organized group activities and outings to promote social interaction and enhance overall well-being among residents.
- Monitored resident medication adherence, collaborating with healthcare professionals to ensure appropriate dosage and administration.
- Developed policies and procedures for the sober living home, streamlining operations and promoting consistency in management practices.
- Managed financial aspects of running the sober living home including budgeting, rent collection, and expense tracking.
- Served as an advocate for residents within the broader community, fostering positive relationships with local organizations and service providers.
- Maintained accurate records of resident progress, regularly updating case files and reporting updates to relevant parties.
- Provided crisis intervention support as needed, demonstrating empathy and understanding during challenging situations.
- Participated in community events to promote services and engage with public.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Promoted a culture of accountability by regularly reviewing resident adherence to program requirements and addressing any issues promptly.
Bakery/Deli Associate
The Village Market
Hull, MA
09.2019 - 07.2020
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, organized bakery/deli area.
- Increased repeat business through building strong relationships with regular customers in the bakery/deli department.
- Adhered to store policies and procedures in order to maintain a safe and professional working environment for all employees.
- Received positive customer feedback for attentive service and knowledgeable product recommendations.
- Gained expertise in various bakery/deli equipment operation, including ovens, slicers, mixers, fryers, and scales for efficient production of goods.
- Prepared fresh bakery and deli items daily, ensuring consistent product quality for customers.
- Effectively managed time and prioritized tasks to meet customer demands during busy periods, maintaining a high level of service.
- Demonstrated versatility in performing various tasks such as slicing meats, baking pastries, packaging items, and operating cash registers when needed.
- Provided support to other departments during peak hours or staff shortages, showcasing adaptability within the store setting.
- Boosted sales by creating visually appealing displays and promoting featured products effectively.
Home Health Aide
Comfort Keepers
Hyannis, MA
11.2016 - 12.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Education
Human Services
Cape Cod Community College
West Barnstable, MASkills
Organization and Time Management
Multitasking Abilities
Facility inspections
Problem-solving skills
Analytical and Critical Thinking
Teamwork and Collaboration
Dependable and Responsible
Timeline
Bakery/Deli Associate
The Village Market
09.2019 - 07.2020
Sober Living House Manager
The Affinity House
11.2018 - 08.2021
Home Health Aide
Comfort Keepers
11.2016 - 12.2017
Human Services
Cape Cod Community College